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How Do I Reset My Hotmail Password?

In a nutshell: Users with a Hotmail account need their Microsoft username and password to sign in. Those with Hotmail mailboxes have to visit Live.com, a Microsoft product. To log in, enter your email address or username and password. If you forgot your password, you'll need access to your recovery email or alternate email address (a separate email to help you regain access to your account) or phone number to reset it. Read this article for the step-by-step guide on how to reset your Hotmail email account.

Introduction

Users with a Hotmail account need their Microsoft username and password to sign in. Those with Hotmail mailboxes have to visit Live.com, a Microsoft product. To log in, enter your email address or username and password. If you forgot your password, you'll need access to your recovery email or alternate email address (a separate email to help you regain access to your account) or phone number to reset it. Read this article for the step-by-step guide on how to reset your Hotmail email account.

Go to Microsoft's Log In Page

Use this link: https://login.live.com/

You may also still go to Hotmail.com and be redirected to Microsoft's login page, which is live.com.

Enter Your Email Address

You will see the Forgotten Your Password text. Click on that to start the reset password process.

Microsoft must verify your identity to ensure the Hotmail account is yours. This is where your recovery email address or phone number would come in. Microsoft will send or email you a verification code to reset your password.

How Do I Reset My Hotmail Password? (Step 2)

Choose How to Receive the Verification Code

Select the recovery email address or phone number on this page and tap Next. If you can no longer access the recovery email or phone number, tap Show More Verification Methods to know how else you can verify your account with Hotmail. Just follow the on-screen instructions to get the verification code.

Click Get Code

Retype your email address or phone number (whichever is selected) and tap Get Code. Next, log in to your recovery email or check your phone for the code. Once you have the code, please enter it in the Code field to reset your password.

To prevent unauthorized access to your Hotmail account, ensure the password is strong by incorporating lowercase and uppercase letters, symbols, and numbers. Also, ensure the password doesn't contain a complete word or company name.

Conclusion

Microsoft also allows its users to sign in to their accounts in many ways, including using the Microsoft Authenticator app and a passkey. You may also add the contact numbers of family members who can access your email address or phone. Do note that VOIP numbers cannot receive verification codes.

Are you still having problems signing in to your Hotmail or Microsoft account? Consider using Microsoft's sign-in helper tool or contact Microsoft's or Hotmail's Customer Support today.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Hotmail

Asked 5 years ago
Updated 23 days ago
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Hotmail account
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