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Hotwire Customer FAQ

Top Answers & How-to Guides

What is Hotwire's Phone Number?

The question we are asked most often is about how to talk to Hotwire customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I modify my Hotwire hotel reservation once booked?

Yes, it is possible to modify a hotel reservation made through Hotwire, but the specific terms and conditions depend on the type of To modify a booking, the traveler usually needs to log in to their account on the Hotwire website. There, they can locate their reservation details and see if modification options are available. This may include changing the dates of stay, adjusting room types, or even upgrading accommodations, depending on availability and hotel policies. It is also important to be aware that modifying a reservation may lead to price changes based on the current rates for the new dates or room types selected. If modifications are not available online, it may be necessary to review the reservation information on the Hotwire website to find guidance on how flexibility applies to that specific booking. For the most accurate and up-to-date information on making modifications, checking the terms associated with your reservation on Hotwire is recommended....
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Reservation Management

How Do I Cancel My Hotwire Reservation?

Having to cancel travel plans can be stressful. If you booked your travel plans through Hotwire and need to cancel, you can log into...

Can I make changes to my Hotwire flight after booking?

After booking a flight through Hotwire, making changes can depend on the airline's policies and the type of ticket purchased. Generally It is important to review the confirmation email sent after booking, as it typically contains specific information about the ticket, including any restrictions related to changes. If changes are allowed, they can generally be made directly through the airline's website or customer service. For the most accurate and detailed information regarding your specific booking, customers are encouraged to refer to the terms and conditions provided during booking, as well as the information available on the Hotwire website. There, you can find guidance on how to manage your booking and any applicable policies associated with flight changes. If you have further questions, you may find contact information on the current web page for additional assistance....

Can I modify my Hotwire hotel reservation once booked?

Yes, it is possible to modify a hotel reservation made through Hotwire, but the specific terms and conditions depend on the type of To modify a booking, the traveler usually needs to log in to their account on the Hotwire website. There, they can locate their reservation details and see if modification options are available. This may include changing the dates of stay, adjusting room types, or even upgrading accommodations, depending on availability and hotel policies. It is also important to be aware that modifying a reservation may lead to price changes based on the current rates for the new dates or room types selected. If modifications are not available online, it may be necessary to review the reservation information on the Hotwire website to find guidance on how flexibility applies to that specific booking. For the most accurate and up-to-date information on making modifications, checking the terms associated with your reservation on Hotwire is recommended....

Booking Process

How Do I Book a Flight for a Minor Traveling Alone on Hotwire?

Traveling with children can be a daunting task, but you can make it easier for both parents and children by following these tips. First,...

What is the process for making a hotel reservation on Hotwire?

Making a hotel reservation on Hotwire is a straightforward process designed to help users find great deals on accommodations. First, Users can browse through the hotel options, which may include both unnamed and named hotels. If users select an unnamed hotel, they will see a brief description along with the amenities and the discounted price, but will not know the exact hotel name until after their reservation is confirmed. This feature can lead to significant savings but requires users to be comfortable with some uncertainty. Once users have reviewed their options and selected their preferred hotel, they will proceed to the booking page. Here, they will enter additional details such as personal information and payment information to finalize the reservation. It is important for users to carefully review the terms and conditions associated with their selected hotel, especially regarding cancellation policies and payment methods. After completing the reservation, users will receive a confirmation email that includes important details about their stay, such as hotel address, check-in instructions, and a unique confirmation number. It is advisable for users to save this information for reference. If any questions arise during the process, users can refer to the Hotwire website for further assistance or additional information....

Refunds and Policies

What is Hotwire's refund policy?

Hotwire's refund policy varies depending on the type of reservation made, as they offer different services including hotels, flights, For flights and car rentals, the refund policies can differ widely based on the airline or rental agency’s own policies. It is crucial for users to review these details before finalizing a purchase. Additionally, once a reservation is booked through Hotwire, any changes or refunds typically need to follow the rules set out by the service providers rather than by Hotwire directly. For the most accurate and up-to-date information regarding refund policies, it is advisable to refer to the specific page related to the booking type on Hotwire's website. This can provide clarity on any relevant terms and conditions....

Do I need to print my Hotwire reservation confirmation?

When it comes to Hotwire reservations, it is generally not necessary to print the confirmation. Most hotels, airlines, and car rental...

Can I earn loyalty points when booking with Hotwire?

Hotwire primarily operates as a travel booking platform that provides discounted rates on hotels, flights, car rentals, and vacation It is important to note that some hotel chains may allow travelers to earn loyalty points even when booking through third-party websites like Hotwire. This often depends on the specific hotel’s policies and sometimes requires travelers to provide their loyalty program number at the time of booking or during check-in. Customers looking to maximize benefits from loyalty programs should check the terms and conditions of both the hotel and their loyalty program, as some restrictions may apply. For a detailed understanding of how loyalty points might apply to your particular situation, it may be useful to consult the specific hotel or airline's loyalty program guidelines. Customers can also refer to the current Hotwire webpage for any potential updates or additional information regarding this topic....

What is the Hotwire baggage policy for flights?

Hotwire is a travel booking service that allows customers to purchase flights, hotels, and car rentals at discounted rates. However, Generally, airlines vary in terms of what is included in the fare regarding checked baggage and carry-on allowances. Some airlines may allow one free carry-on bag while others may charge for both checked and carry-on luggage. For instance, low-cost carriers often have more restrictive baggage policies compared to major airlines. To find the most accurate information about baggage allowances for a specific flight booked through Hotwire, customers should carefully review the details provided during the booking process. This includes checking for any additional fees that may apply based on the selected fare class. It is also advisable to refer to the airline's official website for the most current baggage policies prior to travel....

Payment and Fees

Can I make a reservation without a credit card on Hotwire?

Typically, reservations made on Hotwire require a credit card to secure the booking. Hotwire uses the credit card information to guarantee If a user encounters a specific alternative payment option, it will likely be indicated at the time of booking. For the most accurate information and any available options, it may be beneficial to visit the current Hotwire website, where details about payment policies can be found. This will ensure that users receive the most up-to-date information regarding reservations and payment methods....

What forms of payment does Hotwire accept?

Hotwire accepts a variety of payment methods to make the booking process convenient for its users. Typically, customers can pay using It is important to note that not all payment options may be available for every type of booking, such as hotels, flights, or car rentals, and the accepted forms of payment could vary based on the supplier. For those who may wish to explore more options or get specific details regarding their booking, it is always a good idea to visit the official Hotwire website. There, customers can find helpful information and guidance related to payment methods as well as any potential restrictions that may apply....

Are Hotwire prices inclusive of taxes and fees?

Hotwire prices often reflect the base cost of the travel services, such as hotels, flights, and car rentals, but they typically do...

Are there any additional fees when booking with Hotwire?

When booking with Hotwire, customers may encounter several types of fees that could be considered in addition to the base price displayed In terms of flights, there could be fees related to checked baggage, seat selection, or other services that airlines charge separately. Additionally, when renting cars, customers might find that insurance, fuel options, or additional driver fees add to the overall cost. It is advisable for customers to carefully read the terms and conditions during the booking process, as well as any fees that may apply, which should be clearly indicated on the booking page. This ensures that travelers can make informed choices and avoid unexpected expenses. For more specific inquiries regarding fees, the website may provide up-to-date information that is helpful....

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