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Hulu Customer FAQ

Top Answers & How-to Guides

What is Hulu's Phone Number?

The question we are asked most often is about how to talk to Hulu customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing...

What Do I Do If I Was Overcharged by Hulu?

This article discusses what to do if you get charges from Hulu that you do not believe are appropriate. A troubleshooting guide...
Ask any question you have about Hulu customer service, get an answer now.

Recent Hulu Customer Questions

How do I add a channel to Favorites?

To add a channel to Favorites on Hulu, navigate to the channel you want to add. There should be an option or icon (often a star or heart) that allows you to mark it as a favorite. Click on that icon, and the channel will be added to your Favorites list for easier access in the future.
Asked Jan 28, 2025 9:48 PM

I cant access ghe black friday deal

Ensure you are logged into your Hulu account and that the deal is still available. Black Friday deals can sometimes have specific eligibility requirements or limited timeframes. If you still can’t access it, please check the terms and conditions provided during the promotion period.
Asked Nov 29, 2024 6:41 PM

How do I have no commercials on Hulu?

To watch Hulu without commercials, you can subscribe to the Hulu No Ads plan. This plan allows you to stream most content ad-free, though some shows and movies may still have ads due to licensing agreements. If you’re already on a different plan, you can upgrade to the No Ads plan in your account settings.
Asked Oct 31, 2024 3:53 PM

My hulu just went off and replaced with an add asking me if i want to sign up, I already have an account. What happened

Sometimes, Hulu may log you out unexpectedly. Try signing back into your account with your existing credentials. If you continue to experience issues, it might be helpful to restart your device or check for any app updates that need to be installed.
Asked Jul 9, 2024 2:10 AM

My June bill was paid twice, once via paypal and once from my checking account. Plz advise how I can use one of those for July.

To resolve duplicate payments, contact Hulu's customer service team to discuss applying one of the payments to your July bill or arranging a refund.
Asked Jun 25, 2024 4:59 PM

Help me with my Hulu customer service issue

Gift Card Management

How Do I Send Someone a Hulu Gift Card?

Gift cards usually don't come to mind when people mention Hulu, but it is possible to purchase and deliver a Hulu gift card to...

What Do I Do If My Hulu Gift Card Balance Won't Load?

Hulu gift cards are a great way to save money on a streaming subscription, but there are some restrictions. You won't be able...

How Do I Check the Balance on My Hulu Gift Card?

If you have a Hulu gift card, you may want to check the remaining balance on it. Hulu does not provide any direct method of...

How Do I Request a Refund to a Gift Card from Hulu?

If you paid for a Hulu subscription with a gift card and got charged for something you didn't want, you probably want to get a...

How Do I Buy a Gift Card from Hulu?

If you want to buy a Hulu gift card for someone, even yourself, you have a lot of options. You can buy a digital gift card from...

How Do I Use My Hulu Gift Card for My Purchase?

If you were given a Hulu gift card, you can easily use it to set up a new account. It will remain active until the card's...

Streaming and Content

What Are the Best Streaming Services for My Family?

Hopefully this information is helpful in guiding you to a streaming service that meets your family's needs. Most streaming...

Does Cord-Cutting Actually Save Money?

Cord-cutting can reduce costs, particularly if you are judicious about your use of streaming services. Cutting the cord can be...

What devices can I stream Hulu on?

Hulu is available on many devices, including iOS and Android smartphones, computers using web browsers, smart TVs from major...

How much does Hulu cost?

Hulu provides various subscription options, including an ad-supported plan at a lower price and an ad-free plan for...

Can I watch live TV on Hulu?

Yes, Hulu provides a Live TV service that enables subscribers to view live content from numerous channels, including major...

Does Hulu have commercials?

Hulu's subscription plans vary in terms of commercials. The basic plan includes ads, while an ad-free plan is also available...

Can I download shows and movies on Hulu?

Hulu allows downloading select shows and movies for offline viewing, but this is limited to subscribers of the ad-free plan or...

How many profiles can I have on my Hulu account?

Hulu permits users to create up to six separate profiles on one account, allowing for personalized viewing experiences. Each...

Does Hulu offer a free trial?

Hulu generally provides a free trial for new users, typically lasting about thirty days, allowing them to test the service and...

Can I watch Hulu outside of the United States?

Hulu is mainly available in the United States due to content agreements, making it generally inaccessible abroad. Some users...

Streaming Experience

Hulu, Neflix, Disney+ or Prime?

Streaming services vary widely in programming, cost, and services. Careful consumers should understand their household needs...

Payment and Refunds

How Do I Get a Refund from Hulu?

Hulu handles the majority of refunds to their discretion, so no action is needed on your part and refunds appear within five...

How Do I Update My Payment Information on Hulu?

You can update your payment information on Hulu whenever you want. If Hulu bills you directly, you can update your payment...

Account Issues

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing...

What Do I Do If I Was Overcharged by Hulu?

This article discusses what to do if you get charges from Hulu that you do not believe are appropriate. A troubleshooting guide...

How Do I Recover My Hulu Account?

Learn how to recover your Hulu account quickly.

How do I dispute a charge on Hulu?

If you are seeing multiple charges on your Hulu account, it could be due to an authorization hold from adding another payment...

How Do I Regain Access to My Hulu Account If I'm Locked Out?

Hulu offers movies, live TV, and original content through a subscription. If locked out of your account, visit the Hulu...

How do I cancel my Hulu account?

Hulu subscribers have various options for managing their subscriptions, such as canceling, renewing, or pausing it for up to...

How Do I Upgrade or Downgrade My Hulu Account?

Hulu offers a variety of subscription plans for customers to access live TV, exclusive add-ons, and on-demand videos. Customers...

Technical Support

How Do I Fix My Hulu Download and Buffering Problems?

How do you go about fixing the buffering and downloading errors? There is a simple guide on how to fix your Hulu issues by...
We look to the Hulu issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Hulu issues reported to GetHuman

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