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JTV.com Customer FAQ

Top Answers & How-to Guides

What is JTV.com's Phone Number?

The question we are asked most often is about how to talk to JTV.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about JTV.com customer service, get an answer now.

Recent JTV.com Customer Questions

Can you repla e a lost stone?. I bought the ring there but did not insure since it was a gift

We're sorry to hear about your lost stone. Generally, we recommend getting the stone replaced locally because it can be a more immediate and potentially less costly option. However, please remember it's important to select a trusted jeweler who will be able to match and set a new stone accurately. We do not directly offer stone replacements on JTV.com. Alternatively, if your purchase was recent and falls within our return period, you may consider returning it for a refund or exchange. Please check our return policy for details.
Asked May 25, 2024 1:18 PM

I'm looking for all my previous orders. Trying to find a ring that I ordered a while back.

We certainly understand the importance of tracking down previous orders. On JTV.com, you can easily view your order history by logging into your account. After you've signed in, go to the "My Account" section and click on "Order History". This will display all your previous orders, along with details of each, including the items you've purchased. Remember, you must be logged into the account that was used to make the purchase in order to see the orders.
Asked Feb 18, 2024 4:28 PM

Help me with my JTV.com customer service issue

Payments and Discounts

What payment methods are accepted on JTV.com?

JTV.com offers a variety of payment options for convenience, including major credit cards like Visa, MasterCard, American...

Are there any promotions or discounts available on JTV.com?

JTV.com regularly has a range of promotions and discounts that enhance customer shopping experiences. These include...

How can I redeem promotions or discounts on my order?

To use promotions or discounts on JTV.com, customers should obtain a valid code from the website or other sources. During...

How do gift cards work on JTV.com?

Gift cards on JTV.com serve as a simple payment method. Customers can use them by entering the card number at checkout. If a...

Order Management

Can I track my order on JTV.com?

Yes, tracking your order on JTV.com is possible. Once shipped, you will receive a confirmation email with tracking details. By...

Can I view my order history on JTV.com?

Customers can indeed access their order history on JTV.com by logging into their accounts. This allows them to view purchase...

Can I change or cancel my order after it has been placed?

Once an order is confirmed on JTV.com, changes or cancellations may be limited. If the order is not yet processed for shipping,...

What should I do if my order is delayed?

When an order from JTV.com is delayed, first check the online order status for updates and tracking details. Delays may arise...

Returns and Refunds

What is the return policy for JTV.com?

JTV.com has a customer-friendly return policy allowing returns within thirty days of purchase, given items are unworn, in...

What should I do if I receive a damaged item from JTV.com?

If a customer receives a damaged item from JTV.com, they should inspect it upon arrival, keep all packaging, check the website...

Shipping Information

What is JTV.com's shipping policy?

JTV.com has a flexible shipping policy with various options, such as standard and expedited shipping, ensuring reliable...

Is it possible to gift wrap my order on JTV.com?

JTV.com does provide a gift wrapping service which customers can select during checkout, enhancing the presentation of jewelry....

Is international shipping available on JTV.com?

JTV.com provides international shipping, allowing customers from various countries to order jewelry and related items. The...

Product Information

What is the warranty on products purchased from JTV.com?

JTV.com usually provides a limited warranty of thirty days on most products, safeguarding against defects in materials and...

Are there membership benefits for frequent shoppers on JTV.com?

JTV.com provides a JTV Rewards program for regular shoppers, allowing them to earn points on purchases that translate into...

What types of jewelry does JTV specialize in?

JTV provides a vast selection of jewelry, featuring both precious and semi-precious gemstones such as diamonds and emeralds....
We look to the JTV.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
JTV.com issues reported to GetHuman
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