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Jawbone Customer FAQ

Top Answers & How-to Guides

How do I Contact Jawbone Customer Service?

The question we are asked most often is about how to talk to Jawbone customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Jawbone Customer Questions

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Customer Support

How Do I Contact Customer Support for Jawbone About a Fraudulent Charge?

If you experience any problems with your Jawbone device or encounter fraudulent charges on your credit card, contact customer...
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What is the return policy for Jawbone products?

Jawbone has a return policy that permits returns within thirty days of purchase, provided items are unused, in original...
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What do I do if my Jawbone device is not syncing?

If a Jawbone device is not syncing, users should first ensure Bluetooth is enabled on both the device and the paired mobile...
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Product Information

What is the warranty period for Jawbone products?

Jawbone products generally come with a one-year limited warranty from the purchase date, covering defects in materials and...
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What is the battery life of Jawbone devices?

The battery life of Jawbone devices differs by model and usage. Fitness trackers generally last five to ten days on one charge,...
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Can I swim with my Jawbone device?

Jawbone devices are not specifically designed for swimming and are generally water-resistant, able to handle minor moisture,...
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What fitness metrics can I track with Jawbone?

Jawbone allows users to monitor various fitness metrics such as steps taken, calories burned, distance traveled, and sleep...
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Device Compatibility

Can I use Jawbone with multiple devices?

Jawbone devices offer the ability to connect with multiple devices via Bluetooth, but they typically connect to only one device...
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Is Jawbone compatible with other fitness apps?

Jawbone devices are compatible with various fitness apps, allowing users to track health data effectively. Popular apps like...
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Is there a mobile app available for Jawbone devices?

Jawbone provides a mobile app that complements its fitness devices, allowing users to track activities, sleep, and food intake...
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Shipping and Firmware

How do I update the firmware on my Jawbone device?

Updating the firmware on a Jawbone device is crucial for accessing the latest features. Users can perform updates via the...
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How long is the shipping time for Jawbone products?

Shipping times for Jawbone products generally range from three to seven business days for standard U.S. delivery. Expedited...
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We look to the Jawbone issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Jawbone issues reported to GetHuman
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