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JetBlue Customer FAQ

Top Answers & How-to Guides

What is JetBlue's Phone Number?

The question we are asked most often is about how to talk to JetBlue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Request a Confirmation Number from JetBlue?

When you book a JetBlue ticket, you will receive a confirmation email with a confirmation number of your purchase. The...

How Do I Recover My Account Access to JetBlue?

JetBlue provides professional flight services and offers online accounts for managing travels. If you have forgotten your...
Ask any question you have about JetBlue customer service, get an answer now.

Recent JetBlue Customer Questions

I have to change my upcoming trip this week due to the person I am visiting mother passing away and needing to go to the funeral. I have trip insurance will I still have a fee to change my flight to April

If you have trip insurance, you may be eligible to change your flight without incurring a fee, depending on the specific terms of your policy and the circumstances. It's important to review your policy details or check with your insurance provider to understand coverage related to such situations. If your flight needs to be changed, please check JetBlue's change policy as well.
Asked Oct 21, 2024 1:52 PM

what are the conditions for transporting emotional support cats?

JetBlue has specific guidelines for transporting emotional support animals. Passengers are required to submit a completed documentation form at least 48 hours prior to their flight, which includes a veterinary health form and a letter from a licensed mental health professional. The animal must be well-behaved, non-aggressive, and under the owner's control at all times. Additionally, you may be responsible for the animal's accommodations and any necessary supplies during the flight. It is important to check JetBlue's specific policies for the most accurate and detailed information.
Asked Aug 21, 2024 10:48 AM

seat selection not on boarding pass

If your seat selection is not showing on your boarding pass, that could mean you've been assigned a seat at the gate. Often, for various operational reasons, your specific seat may not be confirmed during check-in and will be assigned at the gate prior to boarding. Therefore, if you don't see a seat number on your boarding pass, don't worry. Speak with the gate agent when you arrive at your gate and they will provide you with your assigned seat then.
Asked Apr 3, 2024 5:52 PM

Can I carry on my laptop on my domestic flight?

Yes, you can carry on your laptop for domestic flights with JetBlue. Your laptop needs to be included within your carry-on allowance, not as an extra item. For security measures, you might be asked to remove it from your bag when going through TSA screenings. Please remember to store it safely in overhead bins or underneath the seat in front of you during takeoff and landing.
Asked Apr 1, 2024 11:47 PM

incorrectly charged for checked bag

We apologize for any inconvenience you've experienced with baggage fees. At JetBlue, the first checked bag is typically charged at $35, and the second is $45. It's possible an error occurred during billing. To resolve this, we suggest reaching out directly to JetBlue's customer service, so they can review the charge and make any necessary corrections. Please make sure to have your receipt and flight details handy to assist with the process.
Asked Mar 27, 2024 1:30 PM

Help me with my JetBlue customer service issue

Traveling with Children and Pets

What Do I Need to Know About Traveling with an Infant on JetBlue?

If you are getting ready to travel with an infant on a JetBlue flight, you should learn about the airline's policies about...

What Is JetBlue's Policy for Traveling with Pets or Service Animals?

Traveling with a pet or service animal on JetBlue doesn't have to create stress. By following a few simple guidelines and...

What is JetBlue's policy on unaccompanied minors?

JetBlue offers a service for unaccompanied minors aged five to fourteen to ensure their safety while traveling alone. Children...

Frequent Flyer and Rewards

How Do I Redeem My Frequent Flyer Miles for a Flight with JetBlue Airlines?

If you're a member of TrueBlue, redeeming your points is pretty easy. Just click on the box on the right that indicates you...

How Do I Start Earning Frequent Flyer Miles with JetBlue Airlines?

Whether or not you're a frequent flyer doesn't matter in the TrueBlue program. The important things are that you enjoy saving...

Flight Issues and Delays

What Do I Do If My JetBlue Airlines Flight Is Delayed?

As a JetBlue Airlines passenger, you are entitled to a compensation if your JetBlue Airlines flight is delayed. Contact...

How Do I Get Compensated for My JetBlue Airlines Flight Being Delayed?

So, if you want to get compensated for JetBlue Airlines flight delay, it's good to check your contract or carriage to know what...

What Do I Do If I Was Bumped Off of My JetBlue Airlines Flight?

This article discusses the things you should do if you were involuntarily bumped from a JetBlue Airlines flight. The U.S....

How Do I Get Compensated for Getting Bumped Off of My JetBlue Airlines Flight?

This article discusses getting involuntarily bumped from a JetBlue Airlines flight. It provides U.S. Department of...

What Do I Do If My JetBlue Airlines Flight Was Cancelled?

Flying is one of the quickest ways to travel long distances but with the weather as an unpredictable factor, you can't control...

What Do I Do If My JetBlue Flight Was Cancelled or Delayed?

JetBlue Airlines is committed to providing as pleasant and as simple as possible, there are times when things go array. Such a...

Booking and Reservations

How Do I Fix an Error on My Booking with JetBlue Airlines?

Although there are certain rules in place regarding when and how you can fix errors on your booking, the process is more...

How Do I Book a Flight with JetBlue Airlines?

This short article will explain all the steps that you can take if you have decided that you want to book a flight with Jetblue...

How Do I Change My JetBlue Airlines Flight?

This article explains how you can change a flight booked through JetBlue Airlines. If your upcoming flight is booked through...

How Do I Change My Flight with JetBlue?

To change your JetBlue flight, do so before departure; there's no fee unless you have a Blue Basic fare. Use the Manage Trips...

How Do I Find My Reservation with JetBlue?

JetBlue allows you to easily manage your reservations online. To find your reservation details, visit the JetBlue website and...

Cancellation and Refund Policies

What Do I Do If I Missed My Connecting Flight on JetBlue Airlines?

Be careful with your timing to ensure you make it for the connecting flight on time. If you miss your connecting flight, don't...

How Do I Cancel My JetBlue Airlines Flight and Get a Refund or Credit?

Refundable fares are more expensive than non-refundable due to their flexibility in case you wish to cancel your JetBlue...

Accessibility and Special Requests

How Do I Request Wheelchair Access for My JetBlue Airlines Flight?

JetBlue Airlines serves over 100 destinations in the US and Caribbean. It has partnered with GetHuman, a leading provider of...

How Do I Add My Ktin to My Ticket on JetBlue Airlines?

If you travel often and are usually pressed for time, you can become eligible for TSA Precheck. JetBlue Airlines travelers can...

Payment and Fees

What Do I Do If I Was Overcharged for My JetBlue Airlines Flight?

As much as Qatar Airlines offers refunds for flight delays and cancellations, there is none offered for inflight charges. Read...

Seat and Upgrade Information

How Do I Upgrade to Business or First Class on JetBlue Airlines?

We have created a guide in this article that will help you to upgrade your flight on JetBlue Airlines to business or first...

How Do I Change My Seat on JetBlue Airlines?

This short article will list all the steps you can take if you have a flight with Jetblue Airlines and would like to change...

Can I select my seat in advance on JetBlue flights?

JetBlue does allow passengers to choose their seats in advance while booking flights on their website or app. Those opting for...

Baggage Policies and Issues

What Do I Do If My Baggage Was Damaged with JetBlue Airlines?

Learn what to do if your baggage was damaged with JetBlue airlines.

How Do I File a Lost Baggage Claim with JetBlue Airlines?

Lost baggage doesn't have to feel like the end of the world, although it is understandable. You want your stuff back and having...

What are the carry-on baggage restrictions for JetBlue Airlines?

JetBlue Airlines allows one carry-on bag and one personal item per passenger. The carry-on must not exceed 22x14x9 inches,...

What is the maximum weight allowed for checked baggage on JetBlue?

JetBlue permits checked bags to weigh up to 50 pounds for most fares, with a maximum weight of 100 pounds. Bags over 50 pounds...

Account and Confirmation Support

How Do I Request a Confirmation Number from JetBlue?

When you book a JetBlue ticket, you will receive a confirmation email with a confirmation number of your purchase. The...

How Do I Recover My Account Access to JetBlue?

JetBlue provides professional flight services and offers online accounts for managing travels. If you have forgotten your...

Complaints and Feedback

How do I file a complaint with JetBlue?

Check JetBlue's Support page first for information on flight concerns. Use the chat feature for a quick resolution, including...

Travel Guidelines and Restrictions

Can I bring my own food on JetBlue flights?

Passengers on JetBlue flights can indeed bring their own food, ideal for those with specific dietary needs. It is essential to...

Does JetBlue allow passengers to bring their own alcohol on board?

JetBlue allows passengers to bring their own alcohol on board within TSA liquid regulations. Alcohol must be in containers of...

Can I use my electronic devices during the flight?

Passengers on JetBlue can use personal electronic devices during flights, provided they are in airplane mode. Smaller devices...

Does JetBlue provide in-flight entertainment?

JetBlue provides in-flight entertainment through seatback screens on many aircraft, featuring movies, shows, and live TV. They...

What is JetBlue's policy regarding flight cancellations due to inclement weather?

JetBlue prioritizes passenger safety and may cancel flights in severe weather. They generally allow affected passengers to...

What additional fees should I be aware of when flying with JetBlue?

JetBlue customers may encounter various additional fees including charges for checked baggage, flight changes, and seat...

Are there any travel restrictions or requirements for international flights with JetBlue?

JetBlue has specific travel restrictions and requirements for international flights that vary by destination. These may include...

Flight Experience

What amenities are provided on JetBlue flights?

JetBlue enhances the travel experience with amenities like complimentary snacks and beverages, spacious seating, and free...
We look to the JetBlue issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
JetBlue issues reported to GetHuman
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