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JetBlue TrueBlue Customer FAQ

Top Answers & How-to Guides

What is JetBlue TrueBlue's Phone Number?

The question we are asked most often is about how to talk to JetBlue TrueBlue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens to my TrueBlue points if I close my JetBlue account?

When a member closes their JetBlue TrueBlue account, all accrued points are lost, including any pending credits. It is crucial...
Ask any question you have about JetBlue TrueBlue customer service, get an answer now.

Recent JetBlue TrueBlue Customer Questions

I changed my e mail and can no longer get on to my account

To regain access to your JetBlue TrueBlue account after changing your email, use the "Forgot Password" option on the login page. You will receive a password reset email at your current email address. If you're still having trouble, please check the most up-to-date contact information right here on this page.
Asked Dec 18, 2024 3:49 PM

Questions about the points that were taken from my Frequent Flyer Miles

As a JetBlue TrueBlue member, you earn points on flights, not frequent flyer miles. If you've noticed a decrease in your point balance, it could be due to several reasons. One possible reason is that you've redeemed some of your points for an award flight. Another could be that some of your points have expired since TrueBlue points do expire after 12 months of inactivity on your account. If you believe there has been an error, you should review your account activity to check for any discrepancies. Remember, the best way to keep your points from expiring is by earning or redeeming at least once a year.
Asked Mar 22, 2024 4:11 PM

Help me with my JetBlue TrueBlue customer service issue

TrueBlue Benefits

What benefits do I get as a TrueBlue member?

TrueBlue members enjoy multiple benefits, such as earning points on eligible flights, redeeming them without blackout dates,...

What is Mosaic status and how do I qualify for it?

Mosaic status is a top tier within the TrueBlue Rewards program, providing benefits like priority boarding and waived fees. To...

How can I achieve TrueBlue Mosaic status?

To achieve TrueBlue Mosaic status, members must earn 15,000 base flight points in a calendar year from actual flights, not...

Earning TrueBlue Points

Can I earn TrueBlue points on flights booked for others?

TrueBlue points can be earned on flights booked for others if the passenger is a member of the program. The points will be...

Can I earn TrueBlue points on partner airlines?

JetBlue TrueBlue members can earn points when flying with select partner airlines as part of the Travel Partners program....

Can I earn TrueBlue points on vacation packages or car rentals?

JetBlue TrueBlue members can earn points on vacation packages and car rentals by booking through their official site or...

Can I earn points for flights booked through third-party websites?

Flights booked through third-party websites typically do not qualify for TrueBlue points, as eligibility generally requires...

Transferring TrueBlue Points

Can I transfer my TrueBlue points to someone else?

TrueBlue points are mostly non-transferable between accounts to ensure fairness, but members can book flights for others using...

Are TrueBlue points transferable to other loyalty programs?

TrueBlue points cannot be transferred to other loyalty programs, as JetBlue's rewards are mainly earned through flying with...

Redeeming TrueBlue Points

Are there any blackout dates or restrictions for using TrueBlue points?

JetBlue TrueBlue does have certain restrictions on using points, notably that it does not have traditional blackout dates....

How do I redeem TrueBlue points for flights?

To redeem TrueBlue points for flights, customers should log into their TrueBlue account on the JetBlue website or app, input...

What is the process for booking flights using TrueBlue points?

To book flights with TrueBlue points, members first log into their account on the JetBlue website. They enter travel details in...

Point Management

How do I check the expiration date of my TrueBlue points?

To find out when TrueBlue points expire, members should log into their account at jetblue.com, where they can see their balance...

What happens to my TrueBlue points if I close my JetBlue account?

When a member closes their JetBlue TrueBlue account, all accrued points are lost, including any pending credits. It is crucial...
We look to the JetBlue TrueBlue issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
JetBlue TrueBlue issues reported to GetHuman
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