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K-Swiss Customer FAQ

Top Answers & How-to Guides

What is K-Swiss's Phone Number?

The question we are asked most often is about how to talk to K-Swiss customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Policies

What is the return policy for K-Swiss?

K-Swiss operates a simple return policy allowing returns within about thirty days of purchase for items that are unused and in...
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What is the warranty for K-Swiss products?

K-Swiss provides a warranty for their products, covering defects in materials and workmanship for a limited time based on the...
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Can I cancel or modify my order after it has been placed?

Once an order is placed with K-Swiss, changes or cancellations can be challenging due to fast processing. It is recommended to...
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What is the warranty policy for K-Swiss products?

K-Swiss offers a limited warranty covering defects in materials and workmanship for a specified time after purchase. This does...
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Can I return products purchased from an authorized retailer to K-Swiss?

Products from authorized retailers should generally be returned to the retailer, not K-Swiss, as each retailer may have its own...
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Shipping and Orders

Can I track my order?

K-Swiss offers an easy method for tracking orders, with email confirmations that include order details and tracking information...
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Do you offer international shipping?

K-Swiss acknowledges the global nature of their customer base and provides international shipping options, though availability...
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What payment methods are accepted?

K-Swiss accepts various payment methods including major credit cards like Visa, MasterCard, American Express, and Discover, as...
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Do you have a size guide for international customers?

K-Swiss provides an extensive size guide for international customers, featuring measurements in centimeters and inches, along...
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Products and Offers

Are K-Swiss shoes suitable for sports activities?

K-Swiss shoes are specifically designed for athletic performance, making them appropriate for various sports such as tennis and...
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Do you have gift cards available?

K-Swiss provides gift cards that allow recipients to choose their preferred footwear or apparel. The availability and details...
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Are there any ongoing promotions or discounts?

K-Swiss regularly provides various promotions and discounts, including seasonal sales and online codes. For the latest deals,...
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What are the latest K-Swiss shoe designs?

K-Swiss is continually expanding its shoe collections, offering innovative styles that cater to both athletic and lifestyle...
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Is there a care guide for maintaining K-Swiss footwear?

While K-Swiss may not have a specific care guide for all models, general maintenance tips exist. Clean shoes regularly...
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What materials are commonly used in K-Swiss products?

K-Swiss incorporates a range of materials like polyester, nylon, and leather to enhance durability, comfort, and performance in...
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What running shoes do you recommend for beginners?

K-Swiss offers a variety of running shoes ideal for beginners, notable for their comfort and support. The K-Swiss Hokei and...
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Does K-Swiss offer custom shoes or apparel?

K-Swiss does not currently provide an option for customizing shoes or apparel. They concentrate on offering a range of...
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Can K-Swiss shoes be customized?

K-Swiss does provide limited customization options for some shoe models, allowing customers to personalize aspects such as...
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Are K-Swiss products made with sustainable materials?

K-Swiss is dedicated to minimizing its environmental impact by incorporating sustainable materials into its products. The brand...
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Loyalty and Partnerships

Are there any partnerships with athletic organizations?

K-Swiss has a notable history of being part of the athletics world, particularly in tennis and running. The company is...
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Does K-Swiss have a rewards program for frequent buyers?

K-Swiss currently does not have a widely advertised rewards program for frequent buyers, but they do offer promotions and...
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We look to the K-Swiss issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
K-Swiss issues reported to GetHuman
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