What is Kay Jewelers' return policy?

Kay Jewelers has a customer-friendly return policy that aims to ensure utmost satisfaction. Within 60 days of purchase, customers can return or exchange unworn jewelry items with a valid receipt. The items must be in their original condition, accompanied by all original documents and packaging. Certain exclusions apply, such as custom-designed, engraved, or personalized items, which generally cannot be returned. Additionally, watches may be returned within 30 days of purchase, with the requirement that they are unworn and in their original condition. In some cases, extended holiday return policies may apply. Kay Jewelers prioritizes offering exceptional customer service, and their return policy endeavors to provide a seamless shopping experience for everyone. For more specific information and individual queries, customers are encouraged to contact their knowledgeable customer service team.