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Khan Academy Customer FAQ

Top Answers & How-to Guides

How do I Contact Khan Academy Customer Service?

The question we are asked most often is about how to talk to Khan Academy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create Multiple Accounts Under One Email Account with Khan Academy?

As an educator or a parent, you may want to set up multiple accounts for your children or students under your Khan Academy...

Can I track my progress and achievements on Khan Academy?

Yes, users can monitor their educational journey on Khan Academy through a detailed dashboard that shows completed tasks,...
Ask any question you have about Khan Academy customer service, get an answer now.
Contact Khan Academy customer service

Recent Khan Academy Customer Questions

I want to map khan academy student results to an Excel spreadsheet for each student

You can download Khan Academy student data by going to your Teacher Dashboard. From there, go to "Roster," select the class, then click on "Progress." Scroll down to the bottom of the page and find the "Download CSV" button. A CSV file will be downloaded containing comprehensive data of your students. You can open this file in Excel, after which you can organize the data as needed. However, please note that only teachers linked to the students' accounts can download the students' data due to privacy reasons.
Asked Apr 1, 2024 12:36 AM

Help me with my Khan Academy customer service issue

Technical Issues

How Do I Report a Problem with Khan Academy?

As a parent, teacher, administrator or student, you want to get the most out of your Khan Academy account and enhance your...
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Can I use Khan Academy offline?

Khan Academy mainly functions online, but its mobile app allows downloading some videos for offline viewing. However,...
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Can I download Khan Academy videos for offline viewing?

Khan Academy does not allow direct downloads of videos for offline viewing, but the mobile app may offer options for certain...
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Account Management

How Do I Create Multiple Accounts Under One Email Account with Khan Academy?

As an educator or a parent, you may want to set up multiple accounts for your children or students under your Khan Academy...
Read more

Can I track my progress and achievements on Khan Academy?

Yes, users can monitor their educational journey on Khan Academy through a detailed dashboard that shows completed tasks,...
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How can I provide feedback on lessons?

Khan Academy allows users to provide feedback on lessons through dedicated buttons while watching videos or practicing. Users...
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Classroom and Assignments

How Do I Assign My Whole Class Specific Lessons on Khan Academy?

It's very easy to assign a lesson from Khan Academy to your entire class. You can find lessons by browsing the lesson library,...
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Can I use Khan Academy for test preparation?

Khan Academy is a helpful tool for test preparation, offering practice exercises for tests like the SAT and ACT. It features...
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Can I set learning goals on Khan Academy?

Khan Academy provides features that allow users to set and track personal learning goals by choosing subjects and topics of...
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Accessibility and Availability

Is Khan Academy available in multiple languages?

Khan Academy offers educational resources in various languages to cater to a global audience, with many courses and videos...
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Can I use Khan Academy on my mobile device?

Yes, Khan Academy is accessible on mobile devices through a dedicated app for both iOS and Android. This app enables users to...
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Is Khan Academy completely free to use?

Khan Academy is completely free to use, offering a wide range of educational materials without any fees. It aims to provide...
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Are there any age or grade restrictions for using Khan Academy?

Khan Academy is open to learners of all ages and grades without any restrictions. It provides diverse resources suitable for...
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Certifications and Resources

Does Khan Academy offer any certifications or diplomas?

Khan Academy provides valuable educational resources but does not offer formal certifications or diplomas. The focus is on...
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What resources are available for parents?

Khan Academy offers a range of resources for parents, including the Parent Dashboard for tracking children's progress,...
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We look to the Khan Academy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Khan Academy issues reported to GetHuman

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