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Kroger Customer FAQ

Top Answers & How-to Guides

What is Kroger's Phone Number?

The question we are asked most often is about how to talk to Kroger customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Kroger Account Number?

As a Kroger Plus rewards member, keeping track of your account number helps you monitor spending, access deals and promotions, and...

Is It Possible to Merge Two Kroger Accounts?

When members of the same household have separate Kroger loyalty rewards accounts, merging them can help families earn rewards faster,...
Ask any question you have about Kroger customer service, get an answer now.

Recent Kroger Customer Questions

Can I return wine with a receipt?

Yes, you can return wine with a receipt, provided it is within the specified return policy. Ensure that the product is unopened and in its original packaging. Always check the store's specific return guidelines for wine and alcohol products.
Asked Dec 30, 2024 5:25 PM

Who serves as Customer Relations Director? Where can I locate a phone number or email address?

We're unable to provide specific names of individuals serving in certain roles within Kroger due to privacy concerns. As for contact information, we can't directly give out phone numbers or emails. However, there's a link for the most up-to-date contact details of Kroger right here on this page you're viewing.
Asked Jun 19, 2024 8:10 PM

i was overcharged for something paid 199 for 6 half gallons milk when ad said 129

We're sorry to hear that you faced this issue. While we don't directly handle such situations, Kroger's standard procedure is to correct any pricing inaccuracies. It's recommended to bring your receipt and the ad displaying the lower price to the customer service desk at the Kroger store where you made the purchase. They should be able to help you resolve the discrepancy and refund the difference.
Asked Apr 21, 2024 12:14 AM

WHY IS MONTHLY STATEMENT NOT BEING MAILED OUT?

Kroger may not mail out monthly statements for various reasons. It's possible that you may be subscribed to their paperless billing system, where statements are sent through email rather than direct mail. Or it could be due to a system error or an issue with your mailing address. Each situation is unique, so it's important to directly discuss the issue with a Kroger customer service representative. They will be able to access your individual account details and provide the most accurate information.
Asked Apr 19, 2024 11:27 AM

Hello, I need information about health care benefits for employees

Kroger offers a comprehensive health care plan to its eligible employees. These benefits typically include medical, dental, and vision coverage. In addition to traditional health insurance, Kroger also offers preventive care, urgent care, and emergency services, as well as telemedicine services. There might also be options for wellness programs, pharmaceutical discounts, and additional health-related support. Please note that the specifics might vary depending on your location and role within the company. Enrolled employees will have access to detailed information regarding these benefits through the company's internal portal or HR department.
Asked Apr 3, 2024 5:41 PM

Help me with my Kroger customer service issue

Account Management

Where Can I Find My Kroger Account Number?

As a Kroger Plus rewards member, keeping track of your account number helps you monitor spending, access deals and promotions, and...

Is It Possible to Merge Two Kroger Accounts?

When members of the same household have separate Kroger loyalty rewards accounts, merging them can help families earn rewards faster,...

How Do I Unlock My Kroger Account?

Contact customer service if you need help getting back into your Kroger account. Kroger requires that you call or email them before...

What are the benefits of creating a Kroger account?

Creating a Kroger account offers several significant benefits that enhance the shopping experience. Firstly, account holders can access Through the online account, users can also create and save shopping lists, making it easier to plan purchases and find their favorite items. Furthermore, Kroger accounts provide access to digital coupons that can be loaded directly onto a shopping card, streamlining the checkout process. Customers can also enjoy the convenience of placing grocery orders online for pickup or delivery, saving time on shopping trips. Overall, having a Kroger account can lead to a more efficient shopping experience while maximizing savings and enjoyment at Kroger stores. For additional information on creating an account or its features, it is beneficial to visit the kroger.com website....

Delivery Issues

How to Report an Issue with Kroger Delivery?

Log in to your Kroger account if you have a problem with your Kroger delivery. Select My Account. Choose Orders from the menu. Select...

How Do I Complain to Kroger About a Late Delivery?

Call the number on your receipt or visit the company's website for more information to file a complaint with Kroger customer service....

What Should I Do When Kroger Delivery by Usps Is Missing?

When your Kroger USPS delivery doesn't arrive as scheduled or goes missing, you have a couple of options available. You can call the...

Gift Cards

How Do I Transfer a Kroger Gift Card to Another Account?

You can transfer a Kroger gift card to another account. Go to the Kroger website and log in to your account. Visit My Account and Account...

If I Don't Claim an Kroger Gift Card, What Happens?

Kroger gift cards are a great way to give someone shopping power. However, there is always the possibility that the recipient will...

Returns and Policies

What is Kroger's return policy?

Kroger has a return policy that is designed to ensure customer satisfaction. Generally, customers can return most items within a specific...

What is Kroger's policy on expired or damaged products?

Kroger has a policy in place regarding expired or damaged products that ensures customer satisfaction and safety. If a customer discovers...

What is Kroger's policy regarding price matching?

Kroger has a price matching policy that allows customers to receive the lowest prices available on a wide range of items. However, Typically, if a customer finds a lower price for a specific item at a competing grocery store, Kroger may honor that price if it is advertised. However, this is generally contingent on the manager's discretion in the store. It is advisable for customers to bring proof of the lower price or advertisement, if possible. For the most accurate and current information regarding price matching, it may be helpful to visit the Kroger website or check the specific store location's policies....

Payments and Coupons

What are the accepted payment methods at Kroger?

Kroger offers a variety of accepted payment methods to ensure a convenient shopping experience for all customers. Generally, customers...

Does Kroger offer a loyalty program?

Yes, Kroger offers a loyalty program known as the Kroger Rewards program. This program allows customers to earn points on their purchases,...

Can I redeem digital coupons at Kroger?

Yes, digital coupons can be redeemed at Kroger. Customers have the ability to load digital coupons directly onto their Kroger loyalty...

Are there any restrictions on coupon use at Kroger?

Yes, Kroger has specific restrictions and guidelines for coupon usage, which can vary by location and the particular Kroger brand or...

Can I use my Kroger card for online purchases?

Yes, the Kroger card can be used for online purchases. When shopping online at Kroger, customers can sign in to their accounts and...

Pickup Services

Does Kroger offer online grocery pickup?

Yes, Kroger does offer online grocery pickup. Customers can conveniently shop for their groceries through the Kroger website or mobile...

Does Kroger offer a pharmacy?

Yes, Kroger does offer pharmacy services at many of its locations. The Kroger pharmacy is designed to provide customers with a range...
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Kroger issues reported to GetHuman
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