Light In The Box Customer FAQ

If you haven't received an order confirmation, please check your email's spam or junk folder. Sometimes, emails may be misdirected there. If you still don't find the confirmation, there is a link to the most up-to-date contact information right here on this page for assistance.

To return unopened items, ensure that you follow the return policy guidelines specified for your purchase. Typically, you need to initiate the return process through your account, print the return label, and pack the unopened items securely with all original packaging. Follow any specific instructions provided for the return shipment.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please check that for assistance with your return.

We apologize for the inconvenience regarding your order. To resolve the issue of receiving the wrong size, please follow the return or exchange instructions provided in your order confirmation or return policy. It's important to act promptly to ensure a smooth process.

We understand that returning an item can be confusing. The request for a photo is typically to help verify the issue and expedite the return process. It's common for retailers to ask for pictures to ensure the item is in a returnable condition and to assist with any quality control measures. Follow the instructions provided on the return portal to upload the necessary photos. This will help facilitate your return and ensure a smoother process.