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MEC.ca Customer FAQ

Top Answers & How-to Guides

What is MEC.ca's Phone Number?

The question we are asked most often is about how to talk to MEC.ca customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on MEC.ca, visit the website and find the sign-up option. Fill in your details on the registration page,...

Do you have a loyalty program?

Mountain Equipment Co-op offers a loyalty program linked to its membership system, providing exclusive discounts and points for...
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Recent MEC.ca Customer Questions

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Account Management

How do I create an account?

To create an account on MEC.ca, visit the website and find the sign-up option. Fill in your details on the registration page,...
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Do you have a loyalty program?

Mountain Equipment Co-op offers a loyalty program linked to its membership system, providing exclusive discounts and points for...
Read more

Payment and Promotions

How do I apply a promotional code?

To use a promotional code on MEC.ca, add desired items to your cart, go to checkout, and locate the promotional code section....
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What payment methods do you accept?

Mountain Equipment Co-op accepts various payment methods, including major credit cards, debit cards, and gift cards, usable for...
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Order Management

How can I check the status of my order?

To check an order's status on mec.ca, users should go to the website and find the order tracking section, where they can input...
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Can I track my order?

Yes, customers can track their orders on the MEC.ca site after receiving a confirmation email with order details and tracking...
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Can I cancel or change my order?

To cancel or change an order with MEC.ca, customers must act quickly, as modifications are typically allowed only shortly after...
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Shipping Information

What are the shipping options?

MEC.ca provides several shipping options, including standard shipping which takes a few business days, expedited shipping for...
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Do you offer international shipping?

MEC mainly caters to Canadian customers but does offer limited international shipping options for specific products. Shipping...
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Returns and Warranty

What is the return policy?

MEC.ca offers a return policy intended to ensure customer satisfaction, allowing returns within 180 days for most items in new...
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What is the warranty on products?

MEC provides a lifetime warranty on its products for defects in materials and workmanship, but damages from misuse or normal...
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What is your price adjustment policy?

MEC.ca's price adjustment policy allows customers to request a price change if they find a lower price on the same item within...
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Store Information

Do you have a physical store location?

MEC.ca, or Mountain Equipment Co-op, has several physical locations throughout Canada. These stores feature a variety of...
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Is there a way to track product availability in-store?

Customers can track in-store product availability at Mountain Equipment Co-op by searching for items on the MEC.ca website....
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Product Care

Can I reserve products for in-store pickup?

MEC.ca allows customers to reserve items for in-store pickup, though availability may differ by location and product. Shoppers...
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How do I care for my MEC gear?

Proper maintenance of MEC gear involves specific care practices depending on the item type. It is vital to refer to care labels...
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We look to the MEC.ca issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MEC.ca issues reported to GetHuman
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