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MLB Shop Customer FAQ

Top Answers & How-to Guides

What is MLB Shop's Phone Number?

The question we are asked most often is about how to talk to MLB Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about MLB Shop customer service, get an answer now.
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Recent MLB Shop Customer Questions

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Payment and Shipping

What payment methods are accepted?

MLB Shop accepts several payment methods, including major credit cards like Visa and MasterCard. PayPal may also be available...
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What is your shipping policy?

MLB Shop provides a variety of shipping options, including standard and expedited methods. Typically, order processing takes...
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Do you offer international shipping?

MLB Shop does offer international shipping for customers outside the United States, with details on methods, costs, and...
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Returns and Exchanges

Can I return an item I purchased?

Yes, items purchased from MLB Shop can be returned, following specific guidelines. Typically, returns are accepted within about...
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How do I exchange an item?

To exchange an item from MLB Shop, customers should follow specific steps, including reviewing exchange policies and keeping...
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Promotions and Feedback

Do you have a loyalty program?

MLB Shop does not prominently feature a loyalty program like some retailers, but they do offer various promotions and sales for...
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How do I redeem a coupon or promo code?

To redeem a coupon at MLB Shop, visit their website, select items, and go to checkout. Enter the code in the designated field,...
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How can I leave feedback about my experience?

To provide feedback about the experience with MLB Shop, customers can use feedback forms or surveys on the website. These allow...
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How often do you have sales?

Sales at MLB Shop are frequent, typically aligned with major baseball events, holidays, and seasonal promotions. Customers can...
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Order Tracking and Management

What should I do if I received a damaged item?

If a customer receives a damaged item from MLB Shop, they should first review the return policy on the website. It's important...
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How can I cancel my order?

To cancel an order from MLB Shop, it is crucial to act quickly since orders are processed fast. Success depends on the order...
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How can I track my order?

Customers can track their MLB Shop orders using the website's order tracking feature. After placing an order, they receive an...
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Product Information

Can I find exclusive items on your website?

MLB Shop features a variety of exclusive items, including special edition jerseys, collectibles, and team gear. These unique...
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Are there any size guides available?

MLB Shop provides size guides to help customers choose the right fit for apparel like jerseys and shirts. These guides show...
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What types of merchandise do you offer?

MLB Shop offers a diverse selection of baseball merchandise including jerseys, caps, t-shirts, hoodies, accessories, home...
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We look to the MLB Shop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MLB Shop issues reported to GetHuman
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