Malwarebytes Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

Malwarebytes offers a mobile app for iPhone that you can purchase through the Apple App Store. Simply search for "Malwarebytes" in the App Store, and you will find the app available for download and purchase. Follow the prompts in the App Store to complete your transaction.

We're sorry to hear about your experience. It's possible that you received a phishing email, a fraudulent attempt to obtain sensitive information such as usernames, passwords, and credit card details by disguising as a trustworthy entity. Malwarebytes will never send unsolicited emails to purchase or download their product. It's recommended to not click on any links in the email or provide any personal information. Instead, delete the email immediately from your inbox. Ensure your email settings are set to the highest security level, and consider reporting the phishing email to your email provider.

The Malwarebytes phone support is only available for their business customers. This policy was put into place to ensure that they can provide the highest level of service to customers who use their products in a large scale, complex business environment. If you're a personal user and need help, you can reach out to Malwarebytes through their online support tickets or forums instead. They have a team dedicated to assist personal customers and resolve their issues as quickly as possible, ensuring a quality service experience for all of their user base.

If you're having trouble accessing Malwarebytes after changing your motherboard and hard drive, it could be because the software was installed on your old hardware. You will need to reinstall Malwarebytes on your new setup. Download the latest version from the official Malwarebytes website and install it. If you have a premium subscription, you should log in with your account credentials after installation to activate the advanced features. Remember to only download software from trusted sources to prevent potential malware issues. As always, make frequent backups of your important data to minimize potential losses.