Match.com Customer FAQ

Refund requests typically depend on the circumstances of the charge. To pursue a refund for the Super Likes you did not purchase, please follow the procedures outlined on the "Help" or "Support" section of Match.com. There, you can find the necessary steps to submit your request for a refund.

To cancel your subscription and delete your account, log in to your Match.com account, go to your account settings, and find the subscription section. From there, follow the prompts to cancel your subscription. To delete your account, look for the account closure option in your settings. Follow the instructions provided to complete the process. Remember that deleting your account is permanent and cannot be undone.

If you canceled your subscription within 14 days and believe you're entitled to a refund, you should refer to the terms laid out in your membership agreement. The customer service chatbot may not have the most up-to-date information, so it’s important to check the specific terms regarding cancellations and refunds. For the most accurate assistance related to your situation, please refer to the contact information available on this page.

It sounds like you may need to verify your account or check your subscription status. Ensure that your payment was successful and that you have fully activated your account. If issues persist, there is a link to the most up-to-date contact information right here on this page where you can get further assistance.

When you subscribe to Match.com, the billing typically occurs at the full amount upfront for the chosen subscription term. However, if you opted for a month-to-month plan, payments will be charged monthly until you cancel. Please check your subscription details for specific billing information related to your account.