© GetHuman Inc.

McDonald's Customer FAQ

Top Answers & How-to Guides

What is McDonald's's Phone Number?

The question we are asked most often is about how to talk to McDonald's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about McDonald's customer service, get an answer now.

Recent McDonald's Customer Questions

Sunday April 7 the Townsend MA McDonald’s kept my debit card and receipt.

We're sorry to hear about your situation. We recommend contacting the McDonald's location directly to explain the situation and arrange for the return of your card. They should be able to locate it if it was left there. If that doesn't resolve the issue or you can't get in touch with the specific location, you should call your bank immediately and report the card as missing to prevent any potential unauthorized charges.
Asked Apr 8, 2024 5:05 PM

Messed up McDonald’s app order from March 8, 2024.

We're sorry to hear you've had an issue with your McDonald's app order. For any issues tied to orders placed through the McDonald's app, we recommend reaching out directly to the restaurant where your order was placed. They will be able to assist you in resolving the issue. If the problem cannot be resolved at the restaurant level, our customer service team will be there to assist. Please have your order details handy to help them address the issue quickly and effectively. However, keep in mind that rectifying issues could take some time. We appreciate your patience.
Asked Apr 5, 2024 10:45 PM

I didn’t receive the correct order!

We apologize for the inconvenience caused. Please return to the McDonald's restaurant where you placed your order or you had your food delivered from. Explain the issue to the staff and they will correct your order. You may also keep the receipt because it is proof of your purchase and will assist the restaurant staff in verifying your claim. They should resolve your problem and ensure you get the correct order.
Asked Mar 28, 2024 12:46 AM

I was double charged for a mobile order

We apologize for the inconvenience you're experiencing with your mobile order. Errors can sometimes occur with electronic transactions. We kindly suggest that you contact your banking provider or credit card company regarding this issue, as they may be able to quickly correct the error for you. If the double charge persists, your next step should be to reach out to the McDonald's restaurant where you placed the order, provide them with the details, and they will help you resolve this issue.
Asked Feb 18, 2024 4:47 PM

Help me with my McDonald's customer service issue

Feedback and Support

How Do I Send McDonald's Feedback About My Order?

McDonald's provides its customers with the option to express their opinion about their orders or experiences. Whether you're...

Does McDonald's have a loyalty program?

McDonald's has a loyalty program in select markets that rewards customers for their purchases by allowing them to earn points...

Opening Hours and Delivery

What are McDonald's opening hours?

McDonald's opening hours differ by location and restaurant type. Many are open all day, especially those with drive-thrus,...

Can I order McDonald's food for delivery?

Yes, McDonald's provides delivery in various locations, usually through apps like Uber Eats, DoorDash, and Grubhub. Some...

Menu Options

What are the options for allergen-free food at McDonald's?

McDonald's offers allergen-friendly options but emphasizes the risk of cross-contamination. Choices like customized burgers...

Does McDonald's offer a vegetarian or vegan menu?

McDonald's caters to vegetarian and vegan diets with various options, including specific burgers and salads. However,...

Are there any gluten-free options on the McDonald's menu?

McDonald's has some gluten-free items, such as grilled chicken without a bun and salads without croutons, but...

What is the nutritional information for McDonald's menu items?

McDonald's offers comprehensive nutritional details for its menu items, including calories and macronutrients, on its official...

Are McDonald's fries vegetarian?

McDonald's fries in the United States are made from potatoes and considered vegetarian, but they are cooked in oil that may...

What beverages does McDonald's offer?

McDonald's provides an extensive range of beverages, including popular soft drinks in various sizes, McCafe coffee options like...

How are McDonald's food items prepared?

McDonald's food is prepared using various techniques focused on speed and consistency. High-quality ingredients are selected...

Promotions and Payment

Does McDonald's have any special promotions or deals?

McDonald's often has a variety of promotions and deals that change by location and season, including limited-time menu items...

Can I purchase McDonald's gift cards?

McDonald's offers gift cards that can be purchased for use at participating locations, making them a convenient option for...

Can I use McDonald's mobile app for ordering?

The McDonald's mobile app enhances the ordering experience, allowing users to browse the menu, customize orders, and place them...
We look to the McDonald's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
McDonald's issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!