Merrick Bank Customer FAQ

To resolve issues with Merrick Bank flagging a legitimate purchase as fraud, review your recent transactions and ensure that they are all accurate. Then, check your notifications for any alerts from the bank regarding the transaction. If you've already confirmed the purchase, there is a link to the most up-to-date contact information right here on this page that can assist you in addressing the fraud alert directly with Merrick Bank.

Your account may be restricted for various reasons, such as detected unusual activity or failure to verify your identity. Merrick Bank takes account security seriously to protect you from fraud. If your account is restricted, it is likely to ensure your safety and compliance with security measures. For specific details about your account, please check the most up-to-date information provided here on this page.

A card may be declined on the first day of use for several reasons, such as potential fraud alerts, insufficient funds, or exceeding your credit limit. Additionally, transactions may be flagged if the purchase location is unusual compared to your typical spending pattern. It's also possible that the merchant's system experienced temporary issues. We recommend checking your account status for any alerts or restrictions.

To add an authorized user to your Merrick Bank account, log in to your online account. Navigate to the account management section where you can find options for adding an authorized user. Follow the prompts to provide the required information for the person you wish to add. Once submitted, the authorized user will receive a card and be able to access the account.

To add an additional user online, log into your Merrick Bank account. Navigate to the account management section, where you should find an option to add an additional user. Follow the prompts to enter the required information for the new user. Ensure that you review any necessary terms or conditions before finalizing the process.