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NBF.com Customer FAQ

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What is NBF.com's Phone Number?

The question we are asked most often is about how to talk to NBF.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent NBF.com Customer Questions

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Order Management

How can I update my shipping address?

To update your shipping address on NBF.com, log into your account and navigate to account settings. Modify your shipping...
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How long does it take to receive my order?

The delivery time for orders from NBF.com varies based on shipping method, item availability, and location. Processing...
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Can I track my order?

Customers can track their NBF.com orders after placing them, usually via a confirmation email with tracking details. To monitor...
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Can I cancel or change my order?

To modify or cancel an order with NBF.com, swift action is necessary since changes can only be made before shipping begins....
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What happens if an item I order is out of stock?

When an ordered item from NBF.com is out of stock, customers are usually informed via email or phone about the situation. They...
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Payment and Discounts

What payment methods are accepted on NBF.com?

NBF.com accepts several payment options including major credit cards like Visa, MasterCard, American Express, and Discover, as...
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Are there any discounts available?

NBF.com frequently provides discounts and promotions, including seasonal sales and clearance items. For the latest offers,...
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Is there a price match policy for NBF.com?

NBF.com features a price match policy that allows customers to request a price match on identical items found cheaper...
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Shipping and Delivery

What is your return policy?

National Business Furniture allows returns within thirty days if items are unused and in original condition. Custom and...
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Do you offer international shipping?

NBF.com primarily serves customers in the United States and generally does not provide international shipping. For shipping...
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How can I find out the estimated delivery date for my order?

Customers can track their NBF.com orders by logging into their account and checking the order history section for status and...
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Product Information

What is the warranty on your products?

National Business Furniture provides varying warranties based on the product, with many items having a limited lifetime...
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Are there assembly services available for furniture orders?

NBF.com provides a variety of office furniture with options for assembly services on specific items, depending on the product...
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What type of furniture products does NBF.com specialize in?

NBF.com offers an extensive selection of furniture catering to diverse office and business needs. Their inventory includes...
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Catalog and Store Access

Can I request a catalog or brochure?

NBF.com provides various catalogs and brochures showcasing their office furniture products, which can typically be viewed or...
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Can I shop in-store at NBF locations?

NBF mainly functions as an online retailer, offering a vast selection of office furniture through their website without...
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Returns and Reviews

What should I do if my order arrives damaged?

If an order from NBF.com arrives damaged, it is essential to act quickly. Inspect the items upon delivery and document any...
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How do I leave a review for a product I purchased?

To leave a product review on NBF.com, visit the specific product page, find the reviews section, and submit your feedback,...
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Can I return an item after it has been used?

National Business Furniture has specific return policies that may not allow the return of used items, especially if they show...
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