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NFL.com Customer FAQ

Top Answers & How-to Guides

How do I Contact NFL.com Customer Service?

The question we are asked most often is about how to talk to NFL.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about NFL.com customer service, get an answer now.

Recent NFL.com Customer Questions

My husband signed up for your NFL package January 7, 2024 but was not able to watch the Packer game. We canceled right away but have not been reimbursed yet. How do I get that to happen?

We're sorry to hear about your experience. If you canceled your NFL package and are eligible for a refund according to the terms and conditions, your reimbursement typically should come through in 7-10 business days. If it's been longer than that, it may be worth checking with your bank first. If they have no record of the refund, your issue might need a bit more attention. Unfortunately, as we can only provide general guidance and do not have access to customer accounts, we can't assist directly with customer specific issues. Please ensure you reach out to NFL.com's customer service for further assistance regarding your refund.
Asked Mar 7, 2024 12:38 AM

Help me with my NFL.com customer service issue

Watching NFL Games

How can I watch NFL games online?

There are several options available to stream NFL games online, including NFL Game Pass, which features live games, replays,...

Is NFL RedZone available for streaming?

NFL RedZone is available for streaming through several platforms, including NFL Game Pass, cable providers, and some streaming...

How can I access past game broadcasts on NFL.com?

To find past game broadcasts on NFL.com, users should visit the "Game Center" or "Watch" section. Access to these replays may...

NFL Mobile and Apps

Is there an NFL app for mobile devices?

Yes, there is a mobile NFL app that offers features like live game updates, video highlights, and player stats. It supports NFL...

Are there live updates and scores available on NFL.com?

NFL.com offers real-time updates and scores during games, providing fans with live scoreboards, play-by-play details, player...

How can I follow my favorite teams on NFL.com?

To keep track of favorite teams on NFL.com, users can create an account for a personalized experience by selecting teams. The...

Subscriptions and Memberships

What are the subscription options available for NFL Game Pass?

NFL Game Pass provides subscription choices including monthly and annual plans, with the annual option being more economical....

Does NFL.com offer a fantasy football platform?

Yes, NFL.com provides a fantasy football platform that allows users to create and manage teams, join leagues, and access player...

What are the guidelines for NFL Fantasy football leagues?

NFL Fantasy football leagues feature distinct guidelines based on league types, such as standard and PPR formats. The roster...

Feedback and Community

What is the NFL's policy on submitting feedback about the site?

NFL.com welcomes user feedback to enhance site services and satisfaction. Although there's no detailed policy, users can often...

Are there any NFL merchandise discounts available online?

NFL.com often has promotions and discounts, especially during key events and holidays. These can include sales on jerseys and...

Does the NFL provide community initiatives or programs?

The NFL is committed to various community initiatives, focusing on education, health, youth development, and support for...

Website Features and Content

How often is NFL.com updated with new content?

NFL.com consistently refreshes its content to ensure fans receive the latest updates, especially during the regular season with...

How can I find player statistics on NFL.com?

To locate player statistics on NFL.com, users should go to the homepage and find the "Stats" tab in the main menu. This section...

Are there any special features for NFL teams on the website?

NFL.com includes numerous special features for fans, such as team rosters, schedules, statistics, and specific news articles....
We look to the NFL.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NFL.com issues reported to GetHuman
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