© GetHuman Inc.

OnTrac Customer FAQ

Top Answers & How-to Guides

What is OnTrac's Phone Number?

The question we are asked most often is about how to talk to OnTrac customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about OnTrac customer service, get an answer now.

Recent OnTrac Customer Questions

How do I get my money back? I was charged twice for the same item

For issues related to double charges or to request a refund, we recommend checking the specific return and refund policy that applies to your purchase. Typically, you'll need to provide details about the transaction, such as the order number and any relevant payment information. This will help expedite the resolution of your issue. Remember, for the most accurate advice, refer to the policies associated with the platform or retailer related to your order.
Asked Dec 18, 2024 3:09 PM

how can i speak to a real human at ontrac

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Dec 3, 2024 1:02 PM

Que hago si mi paquete parace como entregado

Si tu paquete aparece como entregado pero no lo has recibido, revisa primero en los alrededores de tu casa y con tus vecinos por si alguien lo recibió por error. También verifica si fue dejado en un lugar inusual, como una entrada trasera o en un buzón. Si después de eso aún no lo encuentras, es recomendable seguir el proceso de reclamación según las políticas de OnTrac. Hay un enlace en esta página con la información de contacto más actualizada para que puedas obtener más ayuda.
Asked Oct 13, 2024 9:34 PM

Help with pkg not being delivered

If your package from OnTrac has not been delivered as expected, it could be for a variety of reasons, such as incorrect address information or a delay at the delivery depot. Firstly, check your tracking number online for any updates or signs of issues. If your package shows as 'Delivered' but isn't physically there, check around your premises and with any nearby neighbors in case it was left in a safe but not immediately apparent location. If you still can't locate your package, you should report the issue to OnTrac immediately to get further assistance and potentially launch an investigation into the whereabouts of your parcel.
Asked Jun 20, 2024 2:44 PM

Me dice el rastreo que no pudieron entregar mi paquete porque el negocio estaba cerrado pero yo estoy aquí esperando

Lo sentimos por la confusión. A veces, puede haber un error en la actualización del estado de entrega. Si el rastreo indica que no se pudo entregar porque el negocio estaba cerrado, pero usted está seguro de que el negocio estaba abierto, puede haber habido un malentendido. Le sugerimos que revise a menudo el estado de seguimiento de su paquete para la actualización más reciente. Asegúrese también de que la dirección de entrega proporcionada sea correcta y completa para evitar problemas de entrega futuros.
Asked May 26, 2024 9:33 PM

Help me with my OnTrac customer service issue

Tracking and Delivery

How Do I Track My Package with OnTrac?

If you live in Arizona, California, Colorado, Idaho, Oregon, Nevada, Utah, or Washington, you may use OnTrac for your package...

How long does it typically take for a package to be delivered by OnTrac?

OnTrac delivery times can differ based on the origin, destination, shipping service chosen, and seasonal factors. Typically,...

Can I schedule a specific delivery time for my package with OnTrac?

OnTrac generally does not allow for scheduling specific delivery times. Instead, they provide deliveries during standard...

Can I change the delivery address of my package with OnTrac?

It is possible to alter the delivery address with OnTrac, but this can only be done under certain conditions, typically before...

Can I request a package reroute with OnTrac?

OnTrac allows for package rerouting under certain conditions, such as the shipping method and package status. Customers usually...

Are there seasonal delivery times or changes I should be aware of?

OnTrac generally sees changes in delivery times during peak seasons and holidays due to higher demand. Weather conditions can...

Shipping Services

Does OnTrac offer international shipping services?

OnTrac primarily focuses on domestic shipping within the United States and does not offer international shipping services....

Can I schedule a pickup for my package with OnTrac?

OnTrac does allow customers to arrange pickups for packages, which is especially helpful for individuals or businesses sending...

What forms of payment does OnTrac accept for shipping services?

OnTrac accepts various payment options, including major credit cards like Visa and MasterCard, as well as debit cards linked to...

Does OnTrac offer pickup services for businesses?

OnTrac does provide pickup services for businesses, allowing for convenient collection of shipments directly from their...

Can I use OnTrac for freight shipping or oversize packages?

OnTrac does offer freight shipping and services for oversize packages, catering to both businesses and individuals. They have...

Package Regulations and Claims

What are the weight and size limits for packages shipped by OnTrac?

OnTrac specifies that packages can weigh up to one hundred pounds and the total length and girth combined cannot exceed one...

Does OnTrac provide insurance for lost or damaged packages?

OnTrac provides limited liability coverage for lost or damaged parcels, but customers should know this may not cover the entire...

Is there a maximum value limit for packages shipped by OnTrac?

OnTrac has guidelines regarding package value limits but does not disclose a specific maximum value on its website. High-value...

What are the restrictions for shipping hazardous materials with OnTrac?

OnTrac does not permit the shipping of hazardous materials or dangerous goods, including flammable, toxic, corrosive, or...

How can I file a claim for a lost package with OnTrac?

To file a claim for a lost package with OnTrac, customers should first confirm the package is truly lost and gather necessary...
We look to the OnTrac issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OnTrac issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!