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OpenTable Customer FAQ

Top Answers & How-to Guides

What is OpenTable's Phone Number?

The question we are asked most often is about how to talk to OpenTable customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about OpenTable customer service, get an answer now.

Recent OpenTable Customer Questions

Can I change my reservations at Ray's at Killer Creek, Alpharetta, GA

Yes, you can change your reservations at Ray's at Killer Creek through the OpenTable platform. Simply log into your account, find your reservation, and select the option to modify it. You can change the date, time, or number of guests as needed.
Asked Jun 15, 2025 4:32 PM

opentable won’t accept my email that I’ve always used in the past, very frustrating, do I delete the app and reinstall it? I don’t have another email I can use.

Before considering deleting the app and reinstalling it, try resetting your password using the "Forgot Password" link on the login page. This may resolve the issue with your account. If that doesn’t work, ensure that you're entering your email address correctly. If you still have trouble, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Apr 25, 2025 6:24 PM

I cannot make a reservation, it is always showing a problem

If you're experiencing difficulties making a reservation, ensure that you're using an updated version of your browser or app. Check your internet connection and try clearing your browser cache. If the problem persists, it may be due to system maintenance or a temporary issue. Refresh the page or try again later.
Asked Apr 21, 2025 8:33 PM

How can guests stop getting emails

Guests can stop receiving emails by adjusting their email preferences through their OpenTable account settings. They can log in to their account, navigate to the settings or communication preferences section, and opt out of promotional emails.
Asked Apr 20, 2025 7:51 PM

How to redeem Open Table gift certificate

To redeem an OpenTable gift certificate, you need to make a reservation through the OpenTable website or app. During the checkout process, enter the gift certificate code in the designated field. The discount will then be applied to your reservation total. Be sure to check if the restaurant you are dining at accepts OpenTable gift certificates, as participation may vary.
Asked Mar 25, 2025 8:52 PM

Help me with my OpenTable customer service issue

Reservation Management

How Do I Cancel a Reservation on OpenTable?

Canceling a reservation on OpenTable is easy, whether using the website or the app. Just be sure to do it at least 24 hours in...

Can I modify an existing reservation on OpenTable?

Users can alter an existing reservation on OpenTable by logging into their account on the site or app. They can find their...

What should I do if my reservation was not honored?

In case a reservation made through OpenTable was not honored, it is recommended to first communicate calmly with the restaurant...

How can I view and manage my past reservations?

Users can view and manage their past reservations on OpenTable by logging into their account on the website or mobile app and...

Booking Process

Can I make reservations for large groups?

OpenTable permits reservations for large groups, but availability depends on individual restaurants and their capacity. Users...

Can I make a reservation at a restaurant that is not listed on OpenTable?

Reservations cannot be made for restaurants not listed on OpenTable, as it primarily collaborates with select establishments....

Can I make a reservation for a restaurant in a different city?

Yes, reservations can be made in different cities using OpenTable by searching for the desired location in the website or app....

Can I book a table at a restaurant that has a cancellation policy?

Yes, reservations can be made at restaurants with cancellation policies, which vary by establishment. Diners should carefully...

App and Features

What happens if I am running late for my reservation?

If a diner is late for their OpenTable reservation, they usually have a grace period of about fifteen to thirty minutes before...

Is there a fee for using OpenTable?

Diners can make reservations through OpenTable without any fees, focusing on convenience. Restaurants, however, may incur...

What is the OpenTable mobile app and how do I download it?

The OpenTable mobile app simplifies restaurant reservations directly from smartphones and tablets. Users can explore numerous...

How far in advance can I make a reservation on OpenTable?

OpenTable allows users to make reservations up to three months ahead. While this provides ample time for planning, each...

Special Requests

Can I use OpenTable to book a restaurant for a special occasion?

OpenTable is an excellent choice for reserving a restaurant for special events. It offers a variety of filtering options to...

Can I make reservations for outdoor seating on OpenTable?

OpenTable allows reservations for outdoor seating, depending on the restaurant's availability and policies. Users can filter...

Feedback and Loyalty

Are there any loyalty rewards for using OpenTable?

OpenTable features a rewards program where diners earn points for reservations at participating restaurants. Points can be...

How do I leave a review for a restaurant I visited through OpenTable?

To review a restaurant visited via OpenTable, diners should log into their account, go to "My Account" or "My Reservations,"...
We look to the OpenTable issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OpenTable issues reported to GetHuman
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