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OpenTable Customer FAQ

Top Answers & How-to Guides

What is OpenTable's Phone Number?

The question we are asked most often is about how to talk to OpenTable customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I book a table at a restaurant that has a cancellation policy?

Yes, one can certainly book a table at a restaurant that has a cancellation policy. Many restaurants use reservation platforms, such...
Ask any question you have about OpenTable customer service, get an answer now.

Recent OpenTable Customer Questions

Can I change my reservations at Ray's at Killer Creek, Alpharetta, GA

Yes, you can change your reservations at Ray's at Killer Creek through the OpenTable platform. Simply log into your account, find your reservation, and select the option to modify it. You can change the date, time, or number of guests as needed.
Asked Jun 15, 2025 4:32 PM

opentable won’t accept my email that I’ve always used in the past, very frustrating, do I delete the app and reinstall it? I don’t have another email I can use.

Before considering deleting the app and reinstalling it, try resetting your password using the "Forgot Password" link on the login page. This may resolve the issue with your account. If that doesn’t work, ensure that you're entering your email address correctly. If you still have trouble, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Apr 25, 2025 6:24 PM

I cannot make a reservation, it is always showing a problem

If you're experiencing difficulties making a reservation, ensure that you're using an updated version of your browser or app. Check your internet connection and try clearing your browser cache. If the problem persists, it may be due to system maintenance or a temporary issue. Refresh the page or try again later.
Asked Apr 21, 2025 8:33 PM

How can guests stop getting emails

Guests can stop receiving emails by adjusting their email preferences through their OpenTable account settings. They can log in to their account, navigate to the settings or communication preferences section, and opt out of promotional emails.
Asked Apr 20, 2025 7:51 PM

How to redeem Open Table gift certificate

To redeem an OpenTable gift certificate, you need to make a reservation through the OpenTable website or app. During the checkout process, enter the gift certificate code in the designated field. The discount will then be applied to your reservation total. Be sure to check if the restaurant you are dining at accepts OpenTable gift certificates, as participation may vary.
Asked Mar 25, 2025 8:52 PM

Help me with my OpenTable customer service issue

Reservation Management

How Do I Cancel a Reservation on OpenTable?

Canceling a reservation on OpenTable is easy, whether using the website or the app. Just be sure to do it at least 24 hours in advance,...

Can I modify an existing reservation on OpenTable?

Yes, users can modify an existing reservation on OpenTable. To do this, one should navigate to the OpenTable website or mobile application...

What should I do if my reservation was not honored?

If a reservation made through OpenTable is not honored, it can be a frustrating situation. First, it is advisable to calmly discuss Additionally, OpenTable provides a platform where diners can leave feedback or report issues regarding reservations. It would be beneficial to check your OpenTable profile or visit the website for guidance on how to provide feedback about the experience. This not only helps the restaurant improve its service but can also assist in addressing the inconvenience you faced. It is always useful to keep documentation such as confirmation emails or messages, as these could serve as evidence in case you need to escalate the issue. Lastly, reviewing the restaurant's policies regarding reservations on the OpenTable page may provide additional insight into how such situations are typically handled....

How can I view and manage my past reservations?

To view and manage past reservations on OpenTable, users can easily access their account through the website or mobile application. In this section, users can see details such as the date, time, and restaurant for their previous bookings. Additionally, OpenTable typically allows for certain management functions, such as leaving reviews or rating their experience at the restaurant. If users need to refer back to specifics about their dining experience or adjust any associated information, they can do so from this area. For those who may need help with specific functionalities or further inquiries, reviewing the help section on the OpenTable website may provide the assistance needed. This resource can offer detailed guidance related to managing reservations effectively....

Booking Process

Can I make reservations for large groups?

OpenTable does allow reservations for large groups, but the specific availability and number of guests that can be accommodated largely However, some restaurants may have limitations on the maximum size for reservations made online, and in such cases, a direct inquiry with the restaurant may be necessary. Larger parties may also require special arrangements or a private dining area, which can further depend on the restaurant's offerings. For best results, it is advisable for users to check the restaurant's information page on OpenTable to find specific details regarding large group reservations. Additionally, users might want to explore options for private dining or inquire directly with the restaurant for tailored arrangements that suit their needs....

Can I make a reservation at a restaurant that is not listed on OpenTable?

OpenTable primarily focuses on partnering with specific restaurants that choose to utilize their reservation system. If a restaurant However, many restaurants have their own booking systems, and some may accept reservations directly via their websites or through phone calls. It is advisable to visit the restaurant's official website or contact them directly for more information regarding their reservation policies and availability. In addition, OpenTable does offer a feature called "Reserve with Google," which allows diners to make bookings at participating restaurants directly through Google Search or Maps. Yet, this feature is also limited to those establishments that have chosen to partner with OpenTable or other reservation systems. If you seek specific dining options, exploring various platforms may prove beneficial as well....

Can I make a reservation for a restaurant in a different city?

Yes, reservations can be made through OpenTable for restaurants located in different cities. Users can easily search for eateries by...

Can I book a table at a restaurant that has a cancellation policy?

Yes, one can certainly book a table at a restaurant that has a cancellation policy. Many restaurants use reservation platforms, such...

App and Features

What happens if I am running late for my reservation?

If a diner is running late for their reservation made through OpenTable, it is important to understand that policies may vary by restaurant....

Is there a fee for using OpenTable?

OpenTable does not charge diners a fee for making restaurant reservations through its platform. The service is designed to be convenient...

What is the OpenTable mobile app and how do I download it?

The OpenTable mobile app is a convenient tool designed to help users make restaurant reservations easily from their smartphones and To download the OpenTable mobile app, users can visit the App Store if they are using an Apple device or the Google Play Store for Android devices. Simply search for "OpenTable" in the search bar, and the app should appear in the results. After locating the app, users can tap on the "Download" or "Install" button to begin the installation process. Once downloaded, users can create an account or log in to start making reservations right away. For further details, it might be helpful to check the current webpage for specific information related to the app or troubleshooting assistance....

How far in advance can I make a reservation on OpenTable?

OpenTable typically allows users to make reservations up to three months in advance. This means that if you are planning a special...

Special Requests

Can I use OpenTable to book a restaurant for a special occasion?

Yes, OpenTable is a great resource for booking a restaurant for a special occasion. The platform provides access to a wide range of When making a reservation, it can be useful to specify details about the occasion in the notes section, as some restaurants may offer special services or setups for events like anniversaries, birthdays, or engagements. Additionally, OpenTable often features restaurants that provide private dining options or special menus for such occasions. To explore available options and make a reservation, users can visit OpenTable’s website or app for a user-friendly experience in finding the perfect place to celebrate....

Can I make reservations for outdoor seating on OpenTable?

OpenTable offers the ability to make reservations for outdoor seating, subject to the restaurant's specific policies and availability. It is important to check whether the restaurant has outdoor seating available, as some establishments may not offer this option or may have limited outdoor capacity. Additionally, it is advisable to make the reservation in advance, especially during peak dining seasons or evenings when outdoor seating is highly sought after. If you need specific details or wish to confirm a reservation for outdoor seating, the most current information can typically be found on the restaurant page or through your OpenTable account....

Feedback and Loyalty

How do I leave a review for a restaurant I visited through OpenTable?

To leave a review for a restaurant visited through OpenTable, a diner can follow a few straightforward steps. After dining, log into Diners are typically encouraged to share their experiences, whether positive or negative, and this feedback can include thoughts on food quality, service, ambiance, and overall satisfaction. Once the review is composed, it can be submitted and will become part of the restaurant's public feedback on the OpenTable platform. It is always advisable to check the specific OpenTable web page for further details on the review process and any possible updates or changes....

Are there any loyalty rewards for using OpenTable?

OpenTable offers a rewards program that allows diners to earn points for making reservations through their platform. When users book...
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