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PBTeen Customer FAQ

Top Answers & How-to Guides

What is PBTeen's Phone Number?

The question we are asked most often is about how to talk to PBTeen customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent PBTeen Customer Questions

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Order Management

How can I customize my order at PBTeen?

PBTeen provides customers with various customization options for their orders, including choosing colors, sizes, and styles for...
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Can I schedule a delivery date for my furniture from PBTeen?

PBTeen generally allows customers to schedule a delivery date for their furniture, providing various options depending on...
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What should I do if I need help with my PBTeen furniture assembly?

For assembly assistance with PBTeen furniture, reviewing the instruction manual, watching online tutorials, and seeking help...
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What is the estimated delivery time for PBTeen products?

The delivery timeframe for PBTeen products differs by item and shipping method. Standard shipping usually takes five to seven...
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Customer Support

Does PBTeen have a store locator?

PBTeen does not offer a physical store locator as their focus is on e-commerce via their website, where customers can explore...
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Can I request swatches of fabrics from PBTeen?

Customers can indeed request fabric swatches from PBTeen, which helps them visualize how fabrics will fit into their decor. By...
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How can I care for and maintain my PBTeen furniture?

To maintain PBTeen furniture effectively, regular cleaning with a soft cloth is advised, along with mild soap when needed....
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Product Information

Are PBTeen products eligible for assembly services?

PBTeen may offer assembly services for larger furniture pieces like beds and desks, but availability can differ by item. It's...
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What types of furniture does PBTeen offer?

PBTeen provides an extensive selection of furniture tailored for teenagers and young adults, including bedroom sets, desks,...
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Is there a warranty on PBTeen products?

PBTeen provides warranties on various items, generally offering a one-year warranty for furniture against defects. Warranties...
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Can I view PBTeen's furniture collections online?

PBTeen allows customers to explore their furniture collections online via their official website. Shoppers can find a variety...
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What materials are used in PBTeen furniture?

PBTeen furniture is made using solid hardwood, engineered wood, and a variety of fabrics for upholstery, emphasizing durability...
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Financial Options

Does PBTeen have a financing option available?

PBTeen provides financing options through third-party companies, allowing customers to distribute payments over time for larger...
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Are there discounts for students at PBTeen?

PBTeen does not specifically have student discounts, but they frequently run promotions and sales that can help all shoppers,...
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Returns and Exchanges

Does PBTeen offer gift cards?

PBTeen provides gift cards as a flexible gifting choice for teens, usable on various items like furniture and decor. They are...
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Can I return items bought from PBTeen?

PBTeen allows returns usually within thirty days for items in their original condition, but personalized items may not be...
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