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PC Mall Customer FAQ

Top Answers & How-to Guides

What is PC Mall's Phone Number?

The question we are asked most often is about how to talk to PC Mall customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about PC Mall customer service, get an answer now.

Recent PC Mall Customer Questions

Help me with my PC Mall customer service issue

Order Tracking

How do I track my order?

You can track your order through the official PC Mall website, usually by entering your order number and email address in the...

Can I cancel or change my order?

The ability to modify or cancel an order with PC Mall usually relies on its current processing status. If not yet shipped,...

Can I add items to my existing order?

Once an order is placed, adding items to it is typically not possible with PC Mall due to quick processing. Customers may place...

What should I do if I receive the wrong item?

In the event of receiving the incorrect item from PC Mall, customers should first verify their order details and take photos of...

Shipping Information

Do you offer free shipping?

PC Mall sometimes offers free shipping promotions, which can depend on factors like order total or specific sales events. For...

Do you offer international shipping?

PC Mall provides international shipping, allowing global customers to access a variety of products. Shipping details, such as...

Payment and Pricing

What payment methods do you accept?

PC Mall accepts various payment methods, including major credit cards and debit cards linked to credit networks. Online payment...

Do you have a price match guarantee?

PC Mall offers a price match guarantee to help customers secure the best price on identical items at competing retailers....

Are the products on PC Mall new or refurbished?

PC Mall features a range of products, including both new and refurbished items. New products are sourced from manufacturers for...

Returns and Refunds

What is your return policy?

PC Mall has a defined return policy allowing customers to return products typically within thirty days of purchase. Items must...

Do you offer installation services for hardware purchased?

PC Mall does not typically offer installation services for hardware purchases. Instead, customers can refer to the site’s...

Rewards and Promotions

Do you have a rewards program?

PC Mall offers a rewards program to benefit loyal customers, allowing them to earn points on purchases for future discounts or...

Are there any special promotions for students or educators?

PC Mall frequently offers special discounts and promotions specifically for students and educators, including significant...

Privacy and Communication

What is your privacy policy?

PC Mall has an extensive privacy policy detailing the collection, use, and protection of customer data. It emphasizes data...

How can I unsubscribe from PC Mall emails?

Unsubscribing from PC Mall emails is typically easy, as most emails contain an "unsubscribe" link at the bottom. Additionally,...
We look to the PC Mall issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PC Mall issues reported to GetHuman
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