PETCO Customer FAQ

If you need to return a reptile tank without a receipt, you can still process the return using your membership ID, as it is linked to your purchase. Visit your nearest PETCO store to initiate the return. Store associates will be able to access your purchase history and assist you with the return process.

When returning items without a receipt, Petco typically inspects the merchandise to determine its condition. It's important to note that return policies can vary, and specific practices may depend on the circumstances of the return. While we can't provide precise details, rest assured that merchandise will be evaluated as part of the return process.

To cancel an order that you've just placed, you can visit your order confirmation email and follow the cancellation instructions provided there. If the order is still in processing, you may be able to cancel it through your PETCO account under your order history. If the order has already been processed or shipped, it may not be possible to cancel it, but you can initiate a return once you receive the item.

If you've placed an order with the wrong email address, you may not receive order confirmations or updates. Unfortunately, we cannot change the email address after the order is submitted. We recommend checking the order status or updates through your account if applicable. For email-related concerns, please refer to the specific contact options provided on this page.

To change a name on a puppy's medical record at PETCO, you need to contact the PETCO veterinary clinic directly and provide them with the correct information. They might ask for additional verification to ensure the pet's security and privacy. The clinic's staff will assist in making the necessary changes. Please note that the protocol may vary depending on the clinic's policy or the state's medical privacy laws.