PLDT Customer FAQ

To request a new PLDT WiFi modem, you can visit the PLDT website and navigate to the modem request section. Follow the instructions provided to submit your request for a replacement modem. Ensure you provide all necessary details for a smooth processing of your request.

To surrender your PLDT landline, generally, you need to provide a valid identification card and settle any outstanding bills or dues. It is also advisable to bring your account information or the landline number for reference. Specific requirements may vary, so it's best to check the details provided earlier on this page.

To surrender your PLDT landline, you need to visit your nearest PLDT branch or service center. Bring a valid ID and any equipment associated with your landline service. Complete any required forms and follow the instructions provided by the staff. Ensure that any outstanding balances are settled.

To change your Wi-Fi password, access your router's settings through a web browser by entering the router's IP address. Log in with your administrator credentials. Navigate to the Wi-Fi settings section, where you can find the option to change your Wi-Fi password. After entering the new password, save the changes and restart the router if necessary. This will update your Wi-Fi password for all connected devices.

To request a technician visit, you can schedule an appointment through the relevant process outlined on this page. Ensure you provide all required details for a smoother experience.