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Parcelforce Customer FAQ

Top Answers & How-to Guides

What is Parcelforce's Phone Number?

The question we are asked most often is about how to talk to Parcelforce customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Parcelforce customer service, get an answer now.

Recent Parcelforce Customer Questions

How do I phone parcelforce and actually speak to someone

To speak directly with a representative from Parcelforce, you must call them. The up-to-date numbers to reach Parcelforce are available right here on this page that you're viewing. Please, have your parcel details ready to provide them to the representative for a faster and comprehensive assistance.
Asked May 23, 2024 8:52 AM

My parcel is showing address problem

If your parcel is showing an "address problem," it might be due to several reasons like an incomplete or incorrect address, unavailability of the receiver, or difficulty in locating the delivery address. As soon as the problem is highlighted, Parcelforce will attempt to resolve it. They may attempt to contact the sender or recipient, or cross-reference the address with their database. If the issue can't be quickly resolved, the parcel may be returned to the sender. Please ensure that future addresses are correct and complete to avoid this issue.
Asked Mar 23, 2024 5:37 PM

Help me with my Parcelforce customer service issue

Delivery Time

How long does it take for a parcel to be delivered?

Delivery times with Parcelforce depend on the selected service and destination, with options for next-day or two to three days...

What should I do if my parcel is not delivered on time?

If a parcel from Parcelforce is delayed, first check the tracking information on their website for updates. If it remains...

What happens if I'm not home when my parcel is delivered?

If a recipient is not present during delivery by Parcelforce, the driver may leave the parcel in a safe place if specified....

Shipping Details

What is the maximum weight allowed for a parcel?

Parcelforce has specific weight limits for parcels that can vary by service, with domestic shipments typically allowing up to...

Do you offer international shipping?

Parcelforce does provide international shipping options, accommodating various destinations and needs. Customers can select...

What items are prohibited for shipping?

Parcelforce prohibits shipping certain items for safety or legal reasons, including hazardous materials, illegal goods,...

Are there size restrictions for parcels?

Parcelforce imposes specific size and weight limits, typically allowing parcels up to 3 meters long and around 30 kilograms...

Tracking and Redirection

Can I track my parcel's progress?

Parcelforce offers a tracking service that allows customers to follow their parcels throughout the delivery process using a...

Can I redirect a delivery to a different address?

Yes, Parcelforce generally permits the redirection of deliveries to different addresses under certain conditions. This is often...

Can I change the delivery address after placing an order?

Changing the delivery address with Parcelforce is possible, especially if the parcel has not yet been dispatched. However, if...

Parcel Issues

What happens if my parcel is lost or damaged?

In cases of a lost or damaged parcel with Parcelforce, checking tracking information is the first step. If a parcel is lost,...

Can I schedule a specific delivery time?

Parcelforce has various delivery options, but the ability to schedule an exact delivery time may not be available for all...

Do you provide packaging materials?

Parcelforce does not supply packaging materials but encourages customers to use suitable items like sturdy boxes and cushioning...

Costs and Payments

What is the cost of shipping a parcel?

The shipping cost with Parcelforce depends on various factors such as parcel size, weight, destination, and selected service...

What payment methods do you accept?

Parcelforce accepts various payment options to meet customer needs, including major credit and debit cards, PayPal for online...
We look to the Parcelforce issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Parcelforce issues reported to GetHuman
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