Playstation Customer FAQ

To add a custom amount of money to your PS5 wallet, you need to go to the PlayStation Store. After selecting your account, choose "Add Funds" or "Add Money." You'll then see options to add specific amounts. If you want a custom amount that isn't listed, you typically have to purchase a gift card or add funds through other payment methods, then manually enter the desired amount. Please ensure you have a valid payment method linked to your account.

To add funds to your wallet, go to the PlayStation Store on your console or through a web browser. Select your account icon and choose "Add Funds" or "Your Wallet." You can select a preset amount or enter a custom amount. Follow the prompts to complete your payment using a credit/debit card, PayPal, or PlayStation gift cards. Once the transaction is processed, the funds will be available in your wallet for use on purchases.

Possible issues could be a temporary network or server error, an issue with your payment method, or a restriction on your account due to age settings, if the account is for a minor. First, check your internet connection and make sure it's stable. Then, ensure your payment information is up-to-date and correct. If errors persist, it's possible your account may be restricted if it's recognized as a child account. Child accounts are prevented from making certain purchases, including PlayStation Plus. To change purchase settings for a child account, an adult account of the same family must change the purchase settings.

It's quite likely that due to multiple unsuccessful attempts, your account has temporarily been locked as a safety measure. Usually, this lock is lifted automatically after 24 hours. Please wait for that period then try again. Ensure your credit card information is entered correctly, especially the billing address, which should match what your bank has on file. If the problem persists after 24 hours, it might be due to other issues such as insufficient funds or an issue with the bank.

We're sorry to hear you're experiencing this issue. The error code CE-30359-0 on your Playstation console generally indicates a hardware failure. This is usually related to your Hard Disk Drive (HDD). If you haven't tried already, restarting your system could fix the issue. If the problem persists, you may need to back up your data and initialize your PS4 to reinstall its system software. Initializing your PS4 will delete all user data and restore the console to its original settings. If that still doesn't solve the issue, it's possible your HDD may be failing and need replacement.