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How Do I Get a Refund for My Postmates Delivery?

Christian Allen is the editor / author responsible for this content.
Dec 9, 2022

Postmates is a company offering delivery services for food, groceries, and alcohol. Individuals can order delivery on the app from participating stores and restaurants, watch as the delivery is made to their destination, and pay for the entire experience on their Postmates account. Currently, Postmates only operates in the United States. As of February 2019, Postmates offers services in over 2,900 cities in America.

If you have ordered something on Postmates and there was an error with your order, you may be eligible for a refund. Typically, customers can get a refund if their order didn't show up, was canceled by the restaurant, was missing items, or came incomplete.

Note that all refunds have to be requested within 48 hours of the original order to be approved. Additionally, you cannot cancel an order that is already being prepared without being charged for it in full.

Keep reading to find the step-by-step instructions on how to get a Postmates delivery refund.

Get a Postmates Delivery Refund on Your iPhone

  1. Open the Postmates app on your phone.
  2. If you're not already signed in, log into your account now.
  3. Go to your order history page and select the order you want to get a refund for.
  4. Choose "Items damaged, missing, or incorrect."
  5. On the next screen, you will be able to select the exact problem you had with your order, whether the item was damaged, missing, or incorrect. You will also be able to select ‘Something Else' and type in your issue. Select Submit.
  6. Postmates will review your submission and email confirmation if you're approved for a refund.

Get a Postmates Delivery Refund on Your Android

  1. Open the Postmates app on your phone.
  2. If you're not already signed in, log into your account now.
  3. Go to "Settings" and then "Deliveries."
  4. On this screen select "Contact Support."
  5. Choose the order which you're requesting a refund for.
  6. Choose "Items damaged, missing, or incorrect."
  7. On the next screen, you will be able to select the exact problem you had with your order, whether the item was damaged, missing, or incorrect. You will also be able to select ‘Something Else' and type in your issue. Select Submit.
  8. Postmates will review your submission and email confirmation if you're approved for a refund.

Get a Postmates Delivery Refund on the Website

If requesting a refund on your mobile app doesn't work, you may want to try online. When you request a refund online, you're connected with a customer service representative, so you can get more assistance.

  1. Go to https://postmates.com/
  2. In the top right corner, select Log In.'
  3. Sign into your account with your phone number and password.
  4. In the top right corner, select your profile icon and then choose ‘Deliveries.'
  5. Select the order you want a refund for.
  6. Choose ‘Customer Support' and you'll be connected with a customer service representative.

Contact Postmates Customer Service

If all the above options don't work for you, you may wish to reach out to Postmates' customer service team for help. Note that Postmates doesn't have a customer support phone number or chat line. Instead, you can reach out to Postmates' customer service team via email. Make sure to include your name, the order details (date, total amount), what went wrong, and how much you would like to be refunded for.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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