Progressive Insurance Customer FAQ

Top Answers & How-to Guides

What is Progressive Insurance's Phone Number?

The question we are asked most often is about how to talk to Progressive Insurance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I change my policy coverage after I sign up?

Yes, it is indeed possible to change your policy coverage after you have signed up with Progressive Insurance. Life circumstances can To make these changes, you typically have the option of modifying your policy through the Progressive website or mobile app, where you can log in to your account and navigate to the policy management section. If you prefer a more personal touch, you might consider speaking with a Progressive representative over the phone. They can guide you through the necessary steps while ensuring that you understand any implications or changes in premium costs that may occur as a result of the modifications. For the most accurate and updated information regarding policy changes, it is advisable to check the Progressive website, where you will find the appropriate contact information and resources to help you with your specific needs....
Ask any question you have about Progressive Insurance customer service, get an answer now.

Recent Progressive Insurance Customer Questions

What are the different ways to pay your insurance?

You can pay your Progressive insurance through various methods, including online payment via the Progressive website, the Progressive mobile app, automatic bank deductions, mailing a check, or through phone payments. Each option provides flexibility to ensure you can choose the payment method that best suits your needs.
Asked Apr 23, 2025 8:35 PM

Need to have insurance cards sentthrough mail

We're sorry, but as an online assistant, we don't have the ability to physically mail insurance cards. However, you can request new cards to be sent to your address by logging into your Progressive account online. Once you're logged in, you can access your ID cards and request a mail delivery. Please remember that in some states digital insurance cards are accepted, so you can print it out or save it electronically for future use. It usually takes 7-10 business days to receive the request via mail.
Asked Apr 1, 2024 10:12 PM

i want to understand if my policy is active. i also want to understand how to add a driver to my insurance

To check if your policy is active, you'll need to log in to your Progressive account online. There you should be able to find the status of your policy in your account overview. To add a driver to your insurance policy, you also need to log in to your account. Then, look for the option to update or manage your policy. Here you should be able to add a new driver. You'll need to provide the driver's full name, date of birth, and driver's license number. Once you've added the new driver, your premium may change depending on the driver's experience and history.
Asked Mar 1, 2024 10:18 PM

Help me with my Progressive Insurance customer service issue

Pricing and Discounts

How Much Is Progressive Auto Insurance Per Month?

Progressive is a company that gets its customers the best rate, even if it's not with Progressive. There is no set rate for insurance...

How Do I Get Progressive to Lower My Rate?

Progressive is an auto insurance company that saves customers money, even when that means showing the rates of its competitors for...

Is Progressive the Cheapest Auto Insurance?

Progressive is often a cost-effective, well-established firm with a strong financial position. Its expenditures are different from...

What discounts does Progressive offer for auto insurance?

Progressive Insurance offers a variety of discounts for auto insurance that can help policyholders save on their premiums. One of the Another discount available is for drivers who take a defensive driving course. Completing this type of course demonstrates a commitment to safe driving, and Progressive acknowledges this with a reduction in rates. Additionally, there is a discount for customers who drive less frequently, known as the low mileage discount. For those whose annual mileage is significantly lower than average, this can translate into savings. Progressive also offers discounts for certain groups, such as students, military personnel, and members of specific organizations. The student discount is particularly beneficial for young drivers who maintain good grades. Furthermore, vehicles equipped with safety features, like anti-lock brakes and airbags, may qualify for additional discounts. It is important for policyholders to check for eligibility for these discounts, as they can vary based on location and specific circumstances. The best way to see what discounts apply to an individual situation is to visit the Progressive website, where the full list of available discounts and their requirements can be found. This can be an excellent resource for discovering all the potential savings options available to customers....

Policy Information

What's Covered by My Progressive Policy?

Progressive offers detailed auto insurance coverage for both medical expenses and property damages. Customers may benefit significantly...

Is Progressive Available in My State?

With everyone busy in today's fast-paced world, Progressive Insurance is dedicated to making your life simpler. You don't have to travel...

Can I customize my Progressive policy with additional coverage options?

Yes, Progressive Insurance offers various opportunities for customers to customize their policies with additional coverage options. Additionally, Progressive may offer other enhancements depending on the type of policy, such as homeowners or renters insurance. Customers can explore options like identity theft protection or personal property coverage, which can help provide a more comprehensive safety net. It is important to know that the customization options might vary based on location and the specific type of insurance. Therefore, it is advisable for customers to review their existing policy and consider their specific needs when looking for additional coverage options. For the most accurate and up-to-date information, it is beneficial to visit progressive.com. There, customers can find detailed guidance on available coverage options and how they can tailor their policies accordingly....

Can I change my policy coverage after I sign up?

Yes, it is indeed possible to change your policy coverage after you have signed up with Progressive Insurance. Life circumstances can To make these changes, you typically have the option of modifying your policy through the Progressive website or mobile app, where you can log in to your account and navigate to the policy management section. If you prefer a more personal touch, you might consider speaking with a Progressive representative over the phone. They can guide you through the necessary steps while ensuring that you understand any implications or changes in premium costs that may occur as a result of the modifications. For the most accurate and updated information regarding policy changes, it is advisable to check the Progressive website, where you will find the appropriate contact information and resources to help you with your specific needs....

Customer Support

How Do I Get an Auto Insurance Quote from Progressive?

Progressive offers several auto insurance options to customers. The cost of auto insurance policies varies based on the coverage type,...

How Do I Schedule an Appraisal with Progressive?

Progressive Insurance offers an excellent appraisal service. You can be sure to get a fair report given the vast qualifications and...

How Do I Get an Extension on My Progressive Insurance Bill?

There is a grace period after your Progressive Insurance policy payment due date is passed. After the grace period, you will have to...

Customer Service

Is Progressive Auto Insurance Any Good?

Progressive is one of the best all-around auto insurance companies. Not only do they offer a hugely diverse range of auto insurance...

What Questions Should I Ask Progressive When Shopping for Auto Insurance?

Progressive is a popular choice for auto insurance coverage. However, it is essential to check if it can be beneficial for you. Inquire...

Switching and Cancellation

How Do I Speak to Progressive About Switching My Car Insurance?

Progressive offers insurance at competitive rates as well as several discounts and offers to the members. The members can also enjoy...

How Do I Switch My Car Insurance to Progressive?

Progressive offers several car insurance options to customers across America. The company's policies offer medical expense and property...

How Do I Cancel a Policy with Progressive Insurance?

You can cancel your policy with Progressive Insurance if you are unsatisfied or find a better deal elsewhere. You can cancel your policy...

How Do I Cancel My Policy with Progressive Insurance?

Before you decide canceling your policy right before the renewal date, make sure you call the customer care and inform them as most...

Claims Process

How Do I File a Claim with Progressive?

Filing a claim with Progressive is a relatively simple process. Although some policies require you to call the company for support,...

How Do I Check the Status of My Claim with Progressive?

Policyholders can check the status of their Progressive car insurance claims through the website or the mobile app. The claim tracking...

How does Progressive handle claims for damaged glass or windshield?

Progressive Insurance has a comprehensive process in place for handling claims related to damaged glass or windshields. When a customer Once the claim is reported, Progressive reviews the information and assesses the situation. In many cases, if the damage is minor, such as a small chip or crack, Progressive may suggest a repair instead of a full windshield replacement. Repairing a windshield is usually much quicker and more cost-effective than replacing it, and it can help maintain the structural integrity of the vehicle. If the damage is severe, leaning towards a full replacement, Progressive provides customers with guidance on receiving quality service from approved repair shops. Many of these shops are certified and have established relationships with Progressive, ensuring that customers receive prompt and reliable service. Additionally, customers should be aware that in many states, glass claims do not affect a customer's insurance premium. This is particularly beneficial, as it encourages drivers to address minor glass damage without fear of increased costs associated with their insurance. For specific information regarding coverage, limits, or to initiate a claim, customers can refer to the relevant section on Progressive's website. That resource often includes the most up-to-date information about the procedure and any specifics that might apply to individual policies....

How does Progressive handle claims for vehicle damage?

Progressive Insurance has a systematic process in place for handling claims related to vehicle damage, which can greatly enhance the Once the claim is submitted, Progressive assigns a claims adjuster who will investigate the details of the incident. The adjuster will review the information provided, evaluate the damage to the vehicle, and may also gather additional evidence, such as photographs of the damage and witness statements. In some cases, the adjuster may need to conduct a physical inspection of the vehicle at a designated location like a repair shop. After the investigation is completed, Progressive will assess the damages and determine the payout based on the policy coverage and the extent of the damage. The policyholder is usually informed of the decision regarding the claim, and if approved, arrangements for the payment or repair process are initiated. Throughout this entire process, Progressive aims to keep communication open with the policyholder, ensuring that they are updated on the status of their claim. For specific details or inquiries regarding claims, visiting the official Progressive website may provide the most current information and contact resources....

Repair and Appraisal

Which Body Shops Does Progressive Allow Me to Use?

Progressive Insurance allows you to choose a body shop you are most comfortable with. If you are unsure of the body shops to use, the...

Rates and Discounts

Does Progressive Have the Highest Customer Satisfaction for Auto Insurance?

According to the statistics, Progressive's customer satisfaction and claim processing services are both excellent. They don't have...

Payment and Billing

How Long Does It Take to Process a Policy Refund with Progressive?

Progressive has flexibility when it comes to its cancellation options. However, it's your state's laws that determine what is available,...

How can I pay my insurance premium to Progressive?

Progressive Insurance offers several convenient options for policyholders to pay their insurance premiums. One of the primary methods Additionally, Progressive provides a mobile app that offers the same functionality, enabling customers to manage their policies and make payments from their smartphones. For those who prefer traditional methods, customers can also opt to mail a check or money order to the address provided in their policy documents. Furthermore, Progressive may offer options for automated payments, allowing customers to set up recurring payments to ensure that premiums are paid on time. It is always a good idea to refer to the official website for the most current information regarding payment methods and any additional details that may be relevant....

What should I do if I miss a payment?

If a payment is missed for a Progressive Insurance policy, it is important to take prompt action to avoid any potential complications. If the missed payment falls outside of the grace period, the policyholder may need to explore options such as reinstating the policy. For many insurance companies, this may involve paying the overdue amount along with any applicable fees. Additionally, Progressive's policies typically allow customers to make payments online or through their app. For further assistance with specific payment situations, the most accurate information would be found by looking on the official Progressive website, as it provides details on managing payments and account options....

Coverage Questions

Does Progressive offer roadside assistance?

Yes, Progressive Insurance does offer roadside assistance as an optional coverage that policyholders can add to their auto insurance. When a driver encounters a situation where they require help, they can call for assistance, and a service provider will be dispatched to the location. It is important to note that coverage specifics, including limits, may vary based on the individual insurance policy and state regulations. This feature can provide peace of mind for drivers, especially those who frequently travel long distances or in remote areas. Those interested in adding roadside assistance to their policy or seeking further details should refer to the official Progressive website for comprehensive information about coverage options and how to incorporate it into their existing policy....

What happens if I get into an accident with an uninsured driver?

If an individual gets into an accident with an uninsured driver, the outcome can vary significantly based on the insurance coverage If a driver has uninsured motorist coverage and is involved in an accident with an uninsured driver, they may be able to file a claim under their own policy to cover medical expenses, vehicle repairs, and other damages. It is important to remember that different states have different laws regarding insurance requirements, and not all drivers may opt for uninsured motorist coverage. On the other hand, if a driver does not have this type of coverage, they may have to bear the costs of the accident themselves, or they may have to pursue legal action against the uninsured driver to recover damages. Additionally, if the driver is found to be at fault for the accident, they may face financial liabilities. It is always recommended that drivers familiarize themselves with their insurance policy details and the specific coverage they have. For further information regarding insurance options, coverage details, or mechanics of claims, one can always refer to the official Progressive Insurance website, where they can find up-to-date and comprehensive information....

Does Progressive offer coverage for rental cars?

Progressive Insurance does indeed provide coverage for rental cars, which is an important aspect of their auto insurance offerings. In addition, Progressive offers a rental car reimbursement option, which can help cover the cost of renting a vehicle while the policyholder's car is being repaired after an accident. It is essential for individuals to review their own policy details to fully understand what is covered regarding rental cars, as coverage may vary based on the specifics of one’s plan. For more information and to determine the exact details of coverage, the policyholder may want to explore the Progressive website or their policy documents for clarified information on rental car coverage and options....

What is Progressive's policy on accidents caused by someone else?

Progressive Insurance has specific protocols for handling accidents that are caused by another driver. When a policyholder is involved In cases where the policyholder is not at fault, Progressive often works directly with the at-fault party's insurance company to seek compensation for any damages or medical expenses incurred. If the at-fault driver's insurance coverage is insufficient or if that driver is uninsured, Progressive may provide options for coverage under the policyholder's own uninsured or underinsured motorist coverage. It is important for policyholders to understand that their own insurance policy terms will play a significant role in how the situation is handled. This includes coverage limits, deductibles, and any additional protections that may be in place. For a more detailed understanding of how claims are processed and what specific assistance Progressive can offer in these situations, policyholders can refer to their insurance policy documents or the Progressive website. This will provide insights into what to expect during the claims process and how to maximize benefits following an accident caused by someone else....

Policy Management

Can I make changes to my policy online?

Yes, Progressive Insurance does offer options for policyholders to make changes online. Through their website, individuals can log...
We look to the Progressive Insurance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Progressive Insurance issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!