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Redmi Customer FAQ

Top Answers & How-to Guides

What is Redmi's Phone Number?

The question we are asked most often is about how to talk to Redmi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Account with Redmi?

The best way to cancel your Redmi account is by following these helpful tips.

How Do I Recover My Redmi Account?

If you lost your Redmi phone, you can try to track it through mi cloud services. If that fails follow these steps to recover...
Ask any question you have about Redmi customer service, get an answer now.

Recent Redmi Customer Questions

रेडमी 13 5G फोन में इंटरनेट नहीं चल रहा है 4G

इंटरनेट की समस्या के लिए निम्नलिखित स्टेप्स आजमाएं: फोन की सेटिंग्स में जाएं और सुनिश्चित करें कि मोबाइल डेटा सक्रिय है। APN सेटिंग्स की जाँच करें और सही APN विवरण एंटर करें। नेटवर्क मोड को 4G पर सेट करें। फोन को रिबूट करने का प्रयास करें। यदि समस्या बनी रहती है, तो आपके प्रदाता से संपर्क करना लाभकारी हो सकता है।
Asked Feb 28, 2025 3:06 AM

My alarm works intermittently...i need it to work at ALL times...when it fails the message is Alarm did not fire due to an unknown reason

If your alarm is working intermittently and you receive the message "Alarm did not fire due to an unknown reason," try the following troubleshooting steps: Ensure that your device is not in battery saver mode, as this can affect alarm functionality. Check if the app permissions are appropriately set, and make sure your device's software is updated to the latest version. If the problem persists, resetting the alarm or trying a different alarm app may help. If further issues arise, referring to support resources linked on this page may provide additional assistance.
Asked Dec 18, 2024 9:58 AM

My redmi A3 pro entered water and they said the panel was spoilt. They repaired the panel but the phone didn't come on.what should i do

If your Redmi A3 Pro is not turning on after a water incident and panel repair, it could be due to water damage affecting internal components. We recommend seeking professional repair services to diagnose the issue further. If you're still under warranty, check if water damage is covered. Otherwise, a certified technician can help assess and potentially repair any internal issues.
Asked Dec 16, 2024 7:41 AM

my phone has been restarting for ages but cannot complete the startup before vibrating and begining afresh. its Redmi note 9. what can i do

Try booting the phone in safe mode to see if a third-party app is causing the issue. To enter safe mode, press and hold the power button, then tap and hold "Power off" until "Reboot to safe mode" appears. If the issue persists, perform a factory reset from the recovery mode: Turn off your phone, press and hold the Volume Up and Power buttons until the Redmi logo appears, navigate using the volume buttons, select "Wipe data/factory reset" with the power button. Be aware that this will erase all data on the device.
Asked Aug 7, 2024 3:11 PM

How do i permanently block my stolen redmi phone until retrieval?

To permanently block your stolen Redmi phone, you'll need to remotely activate the Device Lock or Erase Data feature on your phone via your linked MI account. Here are the steps: 1. Visit the website i.mi.com. 2. Sign in with your MI account that you used on your stolen device. 3. Click on the "Find Device" option on the homepage. 4. Choose your lost device from the device list. 5. You will see options to "Lock Device" or "Erase Data". Select the desired option. Please note, to use these features, your device must be switched on and connected to the internet. If the phone is switched off or disconnected, the action will be executed once the phone goes online.
Asked Jun 19, 2024 10:25 PM

Help me with my Redmi customer service issue

Warranty and Repair

What do I do if I lost or broke my Redmi phone?

Losing your phone is a horrible feeling. Breaking it can also elicit the same terrible feelings. Here's what you need to know...

What is the warranty period for Redmi phones?

The warranty duration for Redmi phones is generally one year from the purchase date, covering manufacturing defects. However,...

Data Management

How Do I Transfer Contacts from Phone to Sim on Redmi?

If you would like to move your contacts from the phone to SIM on Redmi, you can do it in a few steps with these helpful tips.

How do I update my Redmi phone software?

Updating software on a Redmi phone is easy and requires a stable Wi-Fi connection. Users should go to the settings menu, select...

Support and Troubleshooting

How do I get device support for my Redmi phone?

When you have issues with yuor Redmi device, you want to fix them as quickly as possible. Here's how you can get device support...

How do I perform a factory reset on my Redmi phone?

To factory reset a Redmi phone, first back up important data. Then, go to the Settings app, select "Additional Settings," and...

What are the troubleshooting steps for battery issues on Redmi phones?

For battery issues with Redmi phones, start by using the original charger and checking the charging port for damage or debris....

Account Management

How Do I Cancel My Account with Redmi?

The best way to cancel your Redmi account is by following these helpful tips.

How Do I Recover My Redmi Account?

If you lost your Redmi phone, you can try to track it through mi cloud services. If that fails follow these steps to recover...

Device Features

Can I expand the storage capacity of my Redmi phone?

Many Redmi phones offer expandable storage via microSD cards, but this varies by model. Users should check the specifications...

Can I use my Redmi phone as a mobile hotspot?

Redmi phones can function as mobile hotspots, allowing users to share their mobile data with other devices. To enable this...

What is the latest version of MIUI available for Redmi phones?

As of October 2023, the most recent MIUI version for Redmi phones is MIUI 14. This update brings a refreshed user interface,...

What are the recommended system requirements for Redmi phones?

Redmi phone system requirements vary by model, generally needing a compatible Android version, RAM, and storage. Entry-level...
We look to the Redmi issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Redmi issues reported to GetHuman
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