Rockauto Customer FAQ

This situation typically occurs when the shipping label is created but the package has not yet been picked up by UPS. It may take some time for the tracking information to update once UPS scans the package. Please allow a few hours for the tracking system to reflect the package's status accurately, and monitor the tracking for any updates. If the issue persists, it's advisable to check back later.

If the returned part is sent to the wrong warehouse due to a mismatch with the invoice number, it could potentially delay the processing of your return and refund. It's important that the return is properly linked to your order. We recommend monitoring the return status through your order history. If necessary, check the most up-to-date contact information right here on this page for further assistance.

Yes, when ordering from Rockauto and having items delivered to Canada, you may be responsible for paying duties, taxes, and other fees upon delivery. These costs are determined by Canadian customs regulations and can vary depending on the value of the items purchased and other factors. It's advisable to check the details regarding customs duties to anticipate any additional charges.

To return an item that doesn't have a bar code on the return shipping label, you should locate your order on the RockAuto website, go to the "Order Status & Returns" page, and follow the instructions provided for your specific order. The system will guide you through obtaining a proper return shipping label.

To order parts for the front end of a 2006 Acura TSX, visit RockAuto's website and use the part search feature. Enter your vehicle's year, make, and model to browse available components such as control arms, tie rods, struts, and more.