Ryanair Customer FAQ

Once you have applied for a refund on a cancelled flight, it typically takes up to seven days for the request to be processed. The refund will be issued back to the original payment method used for the booking. If it has been longer than this period and you haven't received your refund, it is advisable to check your account statement or payment provider for updates.

Changing the name on a flight that is already checked in is not allowed. Once you have checked in, all flight details including the name on the booking are final. We recommend ensuring all details are correct at the time of booking and check-in to avoid any issues.

Name changes on a checked-in flight booking can be made through the Ryanair website or app, subject to specific terms and conditions. There may be fees associated with this service, and name changes are typically only allowed in certain circumstances. Please ensure that the new name matches the identification that will be presented at the airport. For more detailed information on how to proceed, refer to the relevant section on the Ryanair website.

Yes, you can use an Australian credit card to pay for your flight with Ryanair. Just ensure that the card supports international transactions and is accepted by our payment systems.

The price for extra baggage purchased online typically only applies to your outbound flight. If you need extra baggage for your return flight, you'll need to purchase it separately. Please check your booking details for specific information regarding your luggage allowance.