How does STELLAService evaluate customer service performance?

STELLAService evaluates customer service performance through a comprehensive and rigorous methodology. Our experienced analysts conduct anonymous interactions with various companies, posing as typical customers to assess their experiences. Through this mystery shopping approach, we evaluate and rate companies based on multiple factors such as response times, representative knowledge, and overall customer satisfaction. Additionally, we gather and analyze data on shipping and return processes, website speed, and mobile interface quality to provide a holistic view of customer service performance. Our proprietary methodology ensures that evaluations are fair, objective, and consistent across different industries and brands. By regularly assessing customer service excellence, STELLAService offers valuable insights to businesses and helps them improve their overall customer experience.