What criteria does STELLAService use to evaluate customer service performance?

STELLAService evaluates customer service performance using several key criteria. Firstly, they assess the speed of response, measuring the time taken for a company to acknowledge and respond to customer inquiries. Secondly, they evaluate the quality of service by monitoring the knowledge and helpfulness of the customer service representatives. This includes analyzing their ability to resolve issues and provide accurate information. Thirdly, they consider the reliability of service, examining factors such as website uptime and product availability. Additionally, STELLAService evaluates the company's ease of doing business, including the efficiency of the ordering and return processes. Lastly, they consider the overall satisfaction of customers, gathering feedback to gauge their overall experience. STELLAService uses these criteria to provide unbiased evaluations and ratings of customer service performance for businesses.