We're sorry to hear that you're experiencing this issue. Unauthorized use of a credit card is considered fraud, and you should immediately contact your card issuer or bank to report the problem. They can help by cancelling the card, reversing the charges and investigating the fraudulent actions. Unfortunately, Shopify does not have authority over individual credit card transactions, as we are a platform for businesses to build their online stores. The responsibility lies with the cardholder and the bank. As soon as possible, reach out to your credit card company to protect yourself.
Asked Jun 19, 2024 2:37 PM