Updated

Southwest Airlines Customer FAQ

Top Answers & How-to Guides

What is Southwest Airlines's Phone Number?

The question we are asked most often is about how to talk to Southwest Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Southwest Airlines offer Wi-Fi on its flights?

Southwest Airlines does offer in-flight Wi-Fi on many of its flights, although availability may vary depending on the specific aircraft To ensure you have the latest information about Wi-Fi availability on your flight, it is advisable to check the Southwest Airlines website. You can find details on their in-flight offerings, including Wi-Fi options, pricing, and instructions on how to connect once onboard. Southwest is continuously updating its services, so it is beneficial to stay informed through the official source for the most accurate information....
Ask any question you have about Southwest Airlines customer service, get an answer now.

Recent Southwest Airlines Customer Questions

I mispelled my name when booking flight

If you misspelled your name when booking a flight with Southwest Airlines, you can correct it by visiting the "Manage Reservations" section on the Southwest Airlines website as it may vary based on the nature of the error. For minor corrections to the name, you usually have the option to do this online or by contacting customer service. For significant changes, you may need to cancel the current flight and rebook with the correct name. Make sure to check the policies regarding name changes, as they can vary.
Asked May 26, 2025 4:15 AM

I am flying with my dog soon. Do I need any papers from the veterinary

Southwest Airlines accepts small pets in the cabin, but no specific veterinary papers are required for dogs traveling as pets. However, it's essential to ensure your pet is healthy and able to travel. We recommend bringing any necessary health documentation for your peace of mind. Always check Southwest's current pet travel policy for any updates or additional requirements.
Asked May 16, 2025 2:18 PM

My Precheck number doesn't appear on my boarding pass

If your TSA PreCheck number doesn’t appear on your boarding pass, ensure that the number is correctly added to your reservation. You can add your PreCheck number during the booking process or by modifying your existing reservation. If it still does not show up, try checking your profiles with Southwest and ensure that the number is saved correctly. If necessary, bring your Known Traveler Number (KTN) to the airport and present it at check-in or security.
Asked Apr 9, 2025 12:12 PM

What documentation do I need to fly with a child that isn't mine?

When flying with a child who isn't yours, you typically need the child's identification documents, such as a birth certificate or government-issued ID, to verify their age and guardianship. Additionally, it's advisable to have a signed letter from the child's parent or legal guardian authorizing you to travel with the child. This letter should include contact information for the parent or guardian in case any questions arise. Always check the specific airline requirements, as they may vary.
Asked Mar 20, 2025 3:00 PM

I tried to register for rapid rewards. I got a message stating I was already a member; I received the member number, but I can't log in.

If you're unable to log in to your Rapid Rewards account despite having your member number, it could be due to a few reasons, such as an incorrect password or issues with your account. We recommend checking if you've entered the correct email address and password. If you've forgotten your password, use the "Forgot Password" option to reset it. If you still have trouble logging in, there is a link to the most up-to-date contact information right here on this page that can assist you further.
Asked Mar 3, 2025 10:05 PM

Help me with my Southwest Airlines customer service issue

Flight Status and Changes

How Do I Check My Flight Status with Southwest Airlines?

In this guide, readers will learn about how to check the status of a flight provided by SouthWest Airlines, whether or not they know...

What Do I Do If My Southwest Airlines Flight Was Cancelled?

Booking a flight to only later discover the airline itself cancelled it is no laughing matter because trying to rebook can be just...

What Do I Do If My Southwest Airlines Flight Is Delayed?

We have put together a guide in this article to help customers of Southwest Airlines in the event their flight has been delayed. If...

What Do I Do If I Missed My Connecting Flight on Southwest Airlines?

Southwest Airlines will handle your missed connecting flight issue, depending on your specific situation. You should always provide...

What Do I Do If I Was Bumped Off of My Southwest Airlines Flight?

Southwest Airlines is a United States based airline that offers both domestic and international flights. Passengers will get bumped...

How Do I Get Compensated for My Southwest Airlines Flight Being Delayed?

There are times when even a Southwest flight may be delayed, diverted, or canceled. If any of these changes should occur, Southwest...

How Do I Change My Southwest Airlines Flight?

To change your flight with Southwest Airlines, you must go to their website and click "Manage Reservations." You will then locate your...

What happens if I miss my Southwest Airlines flight?

If a passenger misses a Southwest Airlines flight, the situation can depend on various factors such as the fare type purchased and If the passenger arrives at the airport, but misses the flight due to reasons such as delays, they should visit the Southwest Airlines ticket counter as soon as possible for assistance. The airline often tries to accommodate passengers on the next available flight, though availability may vary. For passengers with a Wanna Get Away fare, it is important to be aware that these fares are non-refundable and subject to specific conditions. To gain a complete understanding of the options available, it may be helpful for passengers to visit the Southwest Airlines website for the most current information regarding missed flights and rebooking policies....

Frequent Flyer and Compensation

How Do I Start Earning Frequent Flyer Miles with Southwest Airlines?

Being part of a frequent flyer program is always a good way to get a little more for your purchase, especially if you travel frequently....

How Do I Redeem My Frequent Flyer Miles for a Flight with Southwest Airlines?

Once you have enough reward points, you can start looking at possible trips you want or book the one you've been wanting. You can redeem...

How Do I Get a Refund for an Inflight Charge from Southwest Airlines?

If you want a refund for an inflight charge from Southwest Airlines, then you must follow the laid down guidelines on the inflight...

What Do I Do If I Was Overcharged for My Southwest Airlines Flight?

As a passenger, you can be overcharged for your flight. If this happens, you need to contact customer service and let them handle it...

How Do I Get Compensated for Getting Bumped Off of My Southwest Airlines Flight?

In the case of a passenger being denied boarding, he or she may receive compensation from Southwest Airlines at the same time or the...

Baggage and Claims

How Do I File a Lost Baggage Claim with Southwest Airlines?

Southwest Lost baggage, Help with Southwest Airlines lost baggage, southwest lost my bags

What Do I Do If My Baggage Was Damaged with Southwest Airlines?

There are times when the baggage you checked in at the airport gets damaged, lost, or delayed. If this should happen, you must report...

How much does Southwest Airlines charge for baggage?

Southwest Airlines has a unique and customer-friendly baggage policy that often benefits travelers. For the first two checked bags, For passengers intending to carry a suitcase onto the aircraft, Southwest allows one carry-on bag and one personal item free of charge. The personal item should be small enough to fit under the seat in front of you. It is important to note that if any checked bag exceeds the weight limit of 50 pounds, there may be an additional fee for overweight bags. Furthermore, if a checked bag exceeds the size limit of 62 linear inches, an oversized baggage fee may also apply. For the most accurate and updated information regarding baggage fees, passengers should refer to the relevant section of Southwest Airlines' official website, where all terms and conditions regarding baggage are detailed. This ensures travelers have the latest information before their flight....

What is Southwest Airlines' policy on carry-on baggage?

Southwest Airlines has a clear and customer-friendly policy regarding carry-on baggage. Each passenger is allowed to bring one carry-on The personal item is intended to be smaller than the carry-on and should fit under the seat. Suitable examples of personal items include a purse, a laptop bag, or a small backpack. Southwest Airlines encourages passengers to pack smartly, ensuring that their items meet these size requirements for a more efficient boarding process. It is important for travelers to note that some items, such as sporting equipment or musical instruments, may be considered as either a carry-on or a checked bag, depending on their size. For those who have larger items or additional luggage, Southwest Airlines also offers a checked baggage option, which allows for two free checked bags. For the most accurate and updated information, it is advisable to check the official website, where passengers can find detailed guidelines regarding baggage policies and any special considerations. Travelers are encouraged to familiarize themselves with these rules prior to their flight to ensure a smooth and enjoyable travel experience....

Booking and Payments

How Do I Fix an Error on My Booking with Southwest Airlines?

You can fix errors on your booking with Southwest Airlines if you notice them on time. Otherwise, you can miss that flight or be forced...

How Do I Add My Ktin to My Ticket on Southwest Airlines?

Members of a trusted traveler program or military members will be provided with a KTN that allows you entry to expedited Global entry...

How Do I Book a Flight with Southwest Airlines?

It is very simple to choose the right flight for you that also fits in with your budget on Southwest Airlines. When searching for a...

How Do I Cancel My Southwest Airlines Flight and Get a Refund or Credit?

Canceling your flight with Southwest Airlines and getting a refund or credit is as simple as clicking a few buttons. You can choose...

How Do I Look Up My Confirmation Code for My Upcoming Flight on Southwest Airlines?

This article describes what to do if you did not get a confirmation number after making a ticket purchase with Southwest Airlines....

How Do I Change My Booking with Southwest Airlines?

Changing your Southwest Airlines booking is straightforward when following these steps through the process. The guide outlines important...

What Do I Do If I Have a Question About My Booking with Southwest Airlines?

Southwest Airlines has a variety of different ways you can reach out to get your questions answered regarding a booking. Depending...

Can I change the name on my Southwest Airlines ticket?

Changing the name on a Southwest Airlines ticket is generally not allowed. Southwest Airlines has a strict policy regarding name modifications, If the name change cannot be accommodated, passengers typically need to cancel the existing reservation and book a new ticket under the correct name. This process may involve paying a cancellation fee depending on the circumstances and the fare type. For the most accurate and up-to-date information, it is recommended to visit the Southwest Airlines website, where one can find detailed policies and contact information if needed....

Seating and Accessibility

How Do I Upgrade to Business or First Class on Southwest Airlines?

This guide will help Southwest Airlines customers upgrade to either business class or first class. The first step that you will want...

How Do I Change My Seat on Southwest Airlines?

Boarding an aircraft can be very hectic. Therefore, many people want to know how to get a better seat on Southwest Airlines. However,...

How Do I Request Wheelchair Access for My Southwest Airlines Flight?

Southwest Airlines works to ensure its passengers experience a more enjoyable, smooth, and comfortable journey. The airline keeps up...

Can I bring pets on board with me on Southwest Airlines flights?

Southwest Airlines has a pet policy that allows passengers to bring small vaccinated domestic cats and dogs onboard their flights,...

What is Southwest Airlines' policy on unaccompanied minors?

Southwest Airlines has specific guidelines for traveling unaccompanied minors, which apply to children between the ages of five and When making a reservation for an unaccompanied minor, the parent or guardian needs to provide important information, such as the minor's name, age, and the contact information of the adult who will be picking them up at their destination. Southwest Airlines also recommends that parents prepare the child for travel by discussing the process and what to expect at the airport. It is important to note that Southwest does not permit children under five to travel alone and that specific routes may have additional restrictions. For more detailed information regarding fees, guidelines, and procedures for unaccompanied minors, it is advisable to refer to the official Southwest Airlines website, where up-to-date policies can be found....

Does Southwest Airlines offer Wi-Fi on its flights?

Southwest Airlines does offer in-flight Wi-Fi on many of its flights, although availability may vary depending on the specific aircraft To ensure you have the latest information about Wi-Fi availability on your flight, it is advisable to check the Southwest Airlines website. You can find details on their in-flight offerings, including Wi-Fi options, pricing, and instructions on how to connect once onboard. Southwest is continuously updating its services, so it is beneficial to stay informed through the official source for the most accurate information....
We look to the Southwest Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Southwest Airlines issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated