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Sun Country Airlines Customer FAQ

Top Answers & How-to Guides

What is Sun Country Airlines's Phone Number?

The question we are asked most often is about how to talk to Sun Country Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Sun Country Airlines customer service, get an answer now.

Recent Sun Country Airlines Customer Questions

Where can I find my receipt for my flight

You can find your flight receipt in the email confirmation sent to you at the time of booking. If you need to reprint it, you can log into your Sun Country Airlines account on the website, navigate to your booking history, and access your itinerary. From there, you should be able to view and print your receipt.
Asked Mar 17, 2025 2:38 PM

How can I retrieve my receipt for my booking?

You can retrieve your receipt for your booking by visiting the 'Manage My Booking' section on the Sun Country Airlines website. Enter your booking details, and you should be able to access and download your receipt directly.
Asked Feb 15, 2025 3:16 AM

Can I bring a fingernail clipper in my purse?

Yes, you can bring a fingernail clipper in your purse. According to TSA guidelines, nail clippers are allowed in both carry-on and checked luggage.
Asked Jun 26, 2024 11:59 PM

Baggage receipt for my flight confirmation Y5J9PS

Apologies for any confusion, but as an online FAQ service, we don't have the capability to access any personal data or individual flight information due to privacy and security reasons. Usually, a baggage receipt is given upon check-in at the airport or it's provided electronically if you've checked in online. If you lost the receipt or didn't receive one, we recommended reaching out to Sun Country Airlines directly using the contact link on this page. They would be able to provide the necessary help and support.
Asked May 12, 2024 12:33 PM

How do I apply a refund to a new booking

If you have received a refund from Sun Country Airlines in the form of a voucher, you can apply this to a new booking during the payment process. Select the flight you wish to book and navigate to the checkout page. When prompted for payment, you should see an option to apply your voucher or credit. If using the Sun Country Airlines website, you may have to sign into your account to access your vouchers. Your voucher should automatically deduct from your total cost. Any remaining balance will need to be paid with another form of payment. If you have trouble, we recommend consulting the specific refund policy associated with your voucher as some conditions may apply.
Asked May 9, 2024 10:22 PM

Help me with my Sun Country Airlines customer service issue

Baggage Information

What is the baggage policy for Sun Country Airlines?

Sun Country Airlines has a clear baggage policy for carry-on and checked luggage. Passengers may bring one carry-on bag and one...

Can I bring a carry-on bag and a personal item on board?

Sun Country Airlines permits travelers to bring a carry-on bag and a personal item onboard. The carry-on should not exceed 22...

Can I bring a musical instrument on board Sun Country Airlines?

Sun Country Airlines permits musical instruments as carry-on items if they fit within specified dimensions of around 22 inches...

Are there any additional fees for checked baggage?

Sun Country Airlines has a baggage policy that includes fees for checked luggage, which can vary based on factors like route...

Check-in and Booking

What are the check-in options for Sun Country Airlines?

Sun Country Airlines offers online check-in via its website or mobile app beginning 24 hours prior to departure. Passengers can...

Can I make changes or cancel my Sun Country flight reservation?

Yes, changes and cancellations to Sun Country flight bookings are allowed, but they are subject to specific policies. Different...

What are the accepted forms of payment for booking a flight?

Sun Country Airlines provides several payment methods for booking flights, including major credit cards like Visa and...

How can I book group travel with Sun Country Airlines?

Sun Country Airlines recommends reaching out to their group travel department for booking group trips. Prepare details such as...

In-Flight Services

What are the in-flight amenities provided by Sun Country Airlines?

Sun Country Airlines provides various in-flight amenities to improve passenger comfort. These include comfortable seating,...

What are the options for seat selection on Sun Country Airlines?

Sun Country Airlines provides various seat selection options during booking, including standard and extra legroom seats for an...

Does Sun Country Airlines offer travel insurance?

Sun Country Airlines does not sell travel insurance directly but suggests passengers consider buying it from third-party...

Passenger Assistance

Does Sun Country Airlines offer special assistance for passengers with disabilities?

Sun Country Airlines prioritizes a comfortable travel experience for passengers with disabilities, offering various services...

Are pets allowed on Sun Country Airlines flights?

Sun Country Airlines permits small dogs and cats in the cabin with proper carriers, but specific size limits apply....

Flight Policies

What is the policy on flight delays or cancellations?

Sun Country Airlines has policies in place for handling flight delays and cancellations. Delays are communicated through...

What is the process for redeeming frequent flyer miles?

To redeem frequent flyer miles through Sun Country Airlines, a member must log into their Sun Country Rewards account on the...
We look to the Sun Country Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sun Country Airlines issues reported to GetHuman
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