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TDS Metrocom Customer FAQ

Top Answers & How-to Guides

What is TDS Metrocom's Phone Number?

The question we are asked most often is about how to talk to TDS Metrocom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my current phone number to TDS Metrocom?

Yes, transferring your current phone number to TDS Metrocom is generally possible. It involves initiating a request, and...

Can I change or upgrade my TDS Metrocom plan?

Yes, changes or upgrades to TDS Metrocom plans are possible as the company offers various options. It is wise to review the...
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Recent TDS Metrocom Customer Questions

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Services Offered

What services does TDS Metrocom offer?

TDS Metrocom offers various services to meet the needs of residential and business clients, including high-speed internet,...
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What are the different pricing plans available?

TDS Metrocom offers diverse pricing plans that cater to different customer needs, including internet, phone, and television...
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What equipment is provided with my TDS Metrocom service?

TDS Metrocom generally supplies various equipment based on the chosen service package, such as modems or gateways for internet...
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Are there any promotions for new TDS Metrocom customers?

TDS Metrocom routinely has special offers for new customers, including discounts on initial service months, bundle deals, and...
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Coverage and Setup

What is the coverage area for TDS Metrocom?

TDS Metrocom primarily operates in rural and suburban areas, with coverage in states like Wisconsin, Minnesota, and Idaho....
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Are there any data caps with TDS Metrocom internet plans?

TDS Metrocom typically offers internet plans without data caps, beneficial for heavy usage like streaming and gaming. However,...
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How do I set up my TDS Metrocom internet and phone service?

Setting up TDS Metrocom internet and phone service involves preparing equipment, including a modem and router. Users connect...
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Account Management

Can I transfer my current phone number to TDS Metrocom?

Yes, transferring your current phone number to TDS Metrocom is generally possible. It involves initiating a request, and...
Read more

Can I change or upgrade my TDS Metrocom plan?

Yes, changes or upgrades to TDS Metrocom plans are possible as the company offers various options. It is wise to review the...
Read more

What is the cancellation policy for TDS Metrocom?

TDS Metrocom has a defined cancellation policy that can differ based on the service type. Customers usually must give notice to...
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How do I access my TDS Metrocom account online?

To access a TDS Metrocom account online, visit the official website and find the "My Account" login option. Enter your username...
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How often can I change my TDS Metrocom service plan?

TDS Metrocom permits customers to modify their service plans at the end of each billing cycle, allowing flexibility to meet...
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Support and Troubleshooting

What happens if my TDS Metrocom equipment stops working?

If TDS Metrocom equipment malfunctions, begin by checking connections, ensuring power, and restarting the device to see if that...
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What are the available methods of contacting TDS Metrocom support?

TDS Metrocom provides several ways for customers to connect with support, including a dedicated phone line, online chat, and a...
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What troubleshooting steps should I take if my internet is down?

When facing an internet outage with TDS Metrocom, it is advisable to check connections, observe the modem and router lights,...
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