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TOMS Customer FAQ

Top Answers & How-to Guides

What is TOMS's Phone Number?

The question we are asked most often is about how to talk to TOMS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TOMS Customer Questions

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Order Tracking and Shipping

How Do I Track My TOMS Order?

When tracking your order on Toms, you need your order confirmation email. The email contains a tracking link and order number....
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How long does shipping take?

Shipping times with TOMS differ based on the method selected and location. Standard shipping in the U.S. typically takes five...
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Do you offer international shipping?

TOMS provides international shipping to various countries, but available destinations can change. Customers should check the...
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Returns and Refunds

What is your return policy?

TOMS offers a return policy allowing returns within thirty days if items are unused and in original packaging. Returns can be...
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What should I do if my TOMS product is damaged?

When a TOMS product is damaged, first assess the damage to decide if it can be repaired or replaced. Visit the TOMS website for...
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Payments and Discounts

What payment methods do you accept?

TOMS accepts several payment options, including major credit cards like Visa and MasterCard, as well as PayPal. Payment methods...
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Do you offer any discounts or promotions?

TOMS frequently has various discounts and promotions throughout the year, including seasonal sales and exclusive deals. They...
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Do you have a loyalty or rewards program?

TOMS does not have a traditional rewards program but focuses on social impact through its one-for-one model, where each...
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TOMS Programs and Initiatives

What is the TOMS One for One program?

The TOMS One for One program is a pioneering initiative that donates a pair of shoes for every product sold, promoting social...
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What eco-friendly initiatives does TOMS support?

TOMS actively promotes eco-friendly practices through responsible sourcing of materials, such as organic cotton and recycled...
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What is the history behind the TOMS Giving program?

TOMS Shoes, founded in 2006 by Blake Mycoskie, introduced the TOMS Giving program, donating a pair of shoes for every pair...
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Availability

Can I buy TOMS products in stores?

TOMS products are available in various retail locations including department stores and specialty shoe shops. Availability can...
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Are TOMS products available in physical retail stores?

TOMS products can be found in physical stores and on their official website, as they collaborate with various global retailers...
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Product Information

Are TOMS shoes true to size?

TOMS shoes are usually true to size, but fit can differ among styles and individual foot shapes. Many find their usual size...
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Do you offer any vegan or cruelty-free products?

TOMS is committed to ethical practices, offering many vegan shoes that contain no animal materials. They also ensure their...
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How do I know if my TOMS product is authentic?

To verify if a TOMS product is genuine, check the quality, craftsmanship, and stitching accuracy. Look for a clear logo and...
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We look to the TOMS issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TOMS issues reported to GetHuman
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