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TV Licensing (UK) Customer FAQ

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What is TV Licensing (UK)'s Phone Number?

The question we are asked most often is about how to talk to TV Licensing (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TV Licensing (UK) Customer Questions

I’ve lost payment card for tv license. And want to pay by DD

No problem at all. You can change the payment method for your TV license to Direct Debit (DD). To do this, you'll need your TV License number and personal details. Go to the TV Licensing website, log into your account using your TV License number and set up a Direct Debit. Make sure you have your bank details handy, because you'll need these to set up the Direct Debit. Once the Direct Debit is set up, payments will be made automatically from your bank account. It's a convenient way to pay for your TV License and ensures you never miss a payment.
Asked Mar 19, 2024 12:30 PM

Help me with my TV Licensing (UK) customer service issue

General Information

What is TV Licensing?

TV Licensing is the UK organization responsible for collecting the mandatory television licence fee for anyone watching live...

Who needs a TV License?

In the UK, a TV License is needed by anyone who watches live TV broadcasts or uses BBC iPlayer, regardless of the device. If...

How much does a TV License cost?

In the UK, a TV License currently costs £159 for a colour license and £53.50 for a black and white license. This fee grants the...

What are the exemptions for needing a TV License?

In the UK, exemptions from needing a TV License include individuals over seventy-five, those in care facilities under specific...

Compliance and Consequences

What happens if I don't have a TV License?

Without a valid TV Licence, individuals watching live television or using BBC iPlayer risk legal repercussions, including...

What happens if I fail to pay my TV License fee?

Failing to pay the TV License fee can result in reminders, potential fines, and enforcement visits. Those without a valid...

License Management

Can I get a refund on my TV License?

Refunds for a TV Licence may be available under certain conditions, such as not requiring a licence for a set period....

Can I transfer my TV License to a new address?

A TV License can indeed be transferred when moving to a new address. It's essential to notify the TV Licensing Agency with the...

Can I pay my TV License fee in installments?

Individuals can pay their TV License fee in installments through direct debit or card payments, which can ease financial...

Usage and Requirements

Do I need a TV License for streaming services or catch-up TV?

In the UK, a TV License is needed to watch or record live television, including through online platforms like streaming...

Can I use BBC iPlayer without a TV License?

In the UK, a valid TV Licence is needed to use BBC iPlayer, whether streaming on-demand or watching live TV broadcasts. Failure...

Do I need a TV License for watching DVDs or Blu-rays?

In general, a TV License is not needed for watching DVDs or Blu-rays in the UK, as the license is mainly for live TV viewing....

What is the process for applying for a TV License?

The application process for a TV Licence in the UK is simple and done online. People must provide personal details and can...

How can I check if I need a TV License?

To find out if a TV licence is necessary, individuals should consider criteria that include watching or recording live...
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