Temu Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please check that link to reconnect with customer support.

To change your Temu account to a different country, you'll need to update your account settings, specifically your shipping address. Make sure to provide a valid address in the new country you wish to switch to. Note that product availability and shipping options may vary by country.

To add a new credit card for your order, go to your account settings and select the payment options. From there, you'll have the option to add a new credit card by entering your card details and saving the information. Ensure that all details are correct before confirming the addition. Once saved, this card can be used for future purchases.

If your oversized bag arrived without wheels and you expected it to have them, please check the product description on the Temu website to confirm the features. If there was an error regarding your order, you may want to look for the most up-to-date contact information right here on this page for further assistance.

To change your debit card number, navigate to your account settings on the Temu app or website. Look for payment settings or payment methods, where you can update your debit card information. Follow the prompts to enter your new card number and any other required details. Make sure to save your changes to complete the update.