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TextNow Customer FAQ

Top Answers & How-to Guides

How do I Contact TextNow Customer Service?

The question we are asked most often is about how to talk to TextNow customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My TextNow Login Online?

If you are having trouble logging in to your TextNow account, the best thing to do is reset your password. This can be done...

How Do I Reinstate My Suspended TextNow Account?

TextNow offers dynamism in the way people interact with friends and family members. It serves as a cheaper and more accessible...
Ask any question you have about TextNow customer service, get an answer now.

Recent TextNow Customer Questions

I paid for a sim card and still haven't received it in the mail

If you paid for a SIM card and haven't received it, it might be best to check the shipping confirmation email for tracking details. Delays can happen due to various reasons, including shipping issues. There is a link to the most up-to-date contact information right here on this page to assist with your inquiry.
Asked Jan 21, 2025 11:04 PM

Can I check if a number I had is still available?

We cannot guarantee if a specific number is still available. However, you can try to claim the number during the account creation process on the TextNow app or website. If the number is available, you will be able to select it.
Asked Jan 18, 2025 3:13 AM

My account do disabled and it won't let me submit an appeal!!

If your account is disabled and you're unable to submit an appeal, please check for any specific instructions or requirements regarding the appeal process. It's important to ensure you’re following all guidelines provided by TextNow. Keep an eye out for any potential notifications or emails that may provide further information on why the account was disabled and what steps to take next.
Asked Dec 8, 2024 2:36 PM

What does it mean when I hear this.. "sorry the number you requested cannot be dialed" and before the number was working just fine

When you hear "sorry the number you requested cannot be dialed," it typically indicates issues with the number itself or a problem with your service. The number may no longer be in service, could have been changed, or there might be connectivity issues on your end. If the number was previously working, it’s possible that there have been recent changes or restrictions placed on that number. Checking the number for accuracy or trying again later may help resolve the issue.
Asked Sep 12, 2024 7:56 PM

I had text now on my phone for a long time, then I accidently uninstalled it. When I went to reinstall it, it's saying my phone is not compatible for the app. I really need it back on my phone! Wat can I do?

Please try updating your phone's operating system to the latest version. If the issue persists, verify your device's compatibility with the app by visiting the app store. If your device is still not compatible, you might need to use a different device that meets the app's requirements.
Asked Jul 4, 2024 9:17 PM

Help me with my TextNow customer service issue

Account Management

How Do I Reset My TextNow Login Online?

If you are having trouble logging in to your TextNow account, the best thing to do is reset your password. This can be done...

How Do I Reinstate My Suspended TextNow Account?

TextNow offers dynamism in the way people interact with friends and family members. It serves as a cheaper and more accessible...

How do I recover my account with TextNow?

If you can't log in to your TextNow account, it may be due to incorrect credentials, using an old app version, or a VPN....

How Do I Create a TextNow Account?

TextNow is a service that offers call and text features on your WiFi-connected devices as well as cell service that can be used...

How Do I Dispute a Charge with TextNow?

Textnow is a Voice Over Internet Protocol (VOIP) app that allows users to send texts and make phone calls for free via WiFi....

Service Options

How Do I Temporarily Suspend My TextNow Service?

To temporarily suspend your TextNow service, you have the option to use the TextNow app, call customer service or log on to...

How Do I Transfer from Number from TextNow?

TextNow provides a more accessible and pocket-friendlier means of communication compared to most providers, and for this...

Can I use TextNow for video calls?

TextNow mainly supports messaging and voice calls but does not provide a built-in video call feature. Users are encouraged to...

Usage Issues

How Do I Find Out What My Number Is on TextNow?

GetHuman links customers of clients of big companies such as TextNow. It provides guides that customers can use to take care of...

How Do I Get My History from TextNow?

TextNow is an online calling and texting service that offers unlimited texting with the use of a Wifi signal. TextNow also...

How Do I Talk to a Real Person at TextNow?

TextNow is a company that offers free mobile phone service in the United States and Canada. Reaching a real person at the...

What should I do if I'm not receiving text messages?

If a user is experiencing difficulties in receiving text messages via TextNow, there are multiple steps to troubleshoot. They...

What is the difference between TextNow's free service and premium plans?

TextNow offers a free service that includes basic calling and texting with ads, while premium plans eliminate advertisements...
We look to the TextNow issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TextNow issues reported to GetHuman

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