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TextNow Customer FAQ

Top Answers & How-to Guides

How do I Contact TextNow Customer Service?

The question we are asked most often is about how to talk to TextNow customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My TextNow Login Online?

If you are having trouble logging in to your TextNow account, the best thing to do is reset your password. This can be done quickly...

How Do I Reinstate My Suspended TextNow Account?

TextNow offers dynamism in the way people interact with friends and family members. It serves as a cheaper and more accessible means...
Ask any question you have about TextNow customer service, get an answer now.

Recent TextNow Customer Questions

I paid for a sim card and still haven't received it in the mail

If you paid for a SIM card and haven't received it, it might be best to check the shipping confirmation email for tracking details. Delays can happen due to various reasons, including shipping issues. There is a link to the most up-to-date contact information right here on this page to assist with your inquiry.
Asked Jan 21, 2025 11:04 PM

Can I check if a number I had is still available?

We cannot guarantee if a specific number is still available. However, you can try to claim the number during the account creation process on the TextNow app or website. If the number is available, you will be able to select it.
Asked Jan 18, 2025 3:13 AM

My account do disabled and it won't let me submit an appeal!!

If your account is disabled and you're unable to submit an appeal, please check for any specific instructions or requirements regarding the appeal process. It's important to ensure you’re following all guidelines provided by TextNow. Keep an eye out for any potential notifications or emails that may provide further information on why the account was disabled and what steps to take next.
Asked Dec 8, 2024 2:36 PM

What does it mean when I hear this.. "sorry the number you requested cannot be dialed" and before the number was working just fine

When you hear "sorry the number you requested cannot be dialed," it typically indicates issues with the number itself or a problem with your service. The number may no longer be in service, could have been changed, or there might be connectivity issues on your end. If the number was previously working, it’s possible that there have been recent changes or restrictions placed on that number. Checking the number for accuracy or trying again later may help resolve the issue.
Asked Sep 12, 2024 7:56 PM

I had text now on my phone for a long time, then I accidently uninstalled it. When I went to reinstall it, it's saying my phone is not compatible for the app. I really need it back on my phone! Wat can I do?

Please try updating your phone's operating system to the latest version. If the issue persists, verify your device's compatibility with the app by visiting the app store. If your device is still not compatible, you might need to use a different device that meets the app's requirements.
Asked Jul 4, 2024 9:17 PM

Help me with my TextNow customer service issue

Account Management

How Do I Reset My TextNow Login Online?

If you are having trouble logging in to your TextNow account, the best thing to do is reset your password. This can be done quickly...

How Do I Reinstate My Suspended TextNow Account?

TextNow offers dynamism in the way people interact with friends and family members. It serves as a cheaper and more accessible means...

How do I recover my account with TextNow?

If you can't log in to your TextNow account, it may be due to incorrect credentials, using an old app version, or a VPN. Recovering...

How Do I Create a TextNow Account?

TextNow is a service that offers call and text features on your WiFi-connected devices as well as cell service that can be used on...

How Do I Dispute a Charge with TextNow?

Textnow is a Voice Over Internet Protocol (VOIP) app that allows users to send texts and make phone calls for free via WiFi. These...

Service Options

How Do I Temporarily Suspend My TextNow Service?

To temporarily suspend your TextNow service, you have the option to use the TextNow app, call customer service or log on to their website....

How Do I Transfer from Number from TextNow?

TextNow provides a more accessible and pocket-friendlier means of communication compared to most providers, and for this reason, it...

Can I use TextNow for video calls?

TextNow primarily focuses on messaging and voice calls, allowing users to send texts and make phone calls over Wi-Fi or cellular data....

Usage Issues

How Do I Find Out What My Number Is on TextNow?

GetHuman links customers of clients of big companies such as TextNow. It provides guides that customers can use to take care of their...

How Do I Get My History from TextNow?

TextNow is an online calling and texting service that offers unlimited texting with the use of a Wifi signal. TextNow also offers paid...

How Do I Talk to a Real Person at TextNow?

TextNow is a company that offers free mobile phone service in the United States and Canada. Reaching a real person at the company has...

What should I do if I'm not receiving text messages?

If a user is not receiving text messages on TextNow, there could be several potential reasons for this issue. First, it is essential Another crucial step is to verify the device settings. Users should check whether notifications for TextNow are enabled and confirm that Do Not Disturb mode is not activated, as this could block incoming messages. Additionally, it is important to ensure that the 'Allow Background Data' option is turned on for the TextNow app, permitting it to receive messages even when the application is not actively in use. If the problem persists, it may be helpful to restart the device, as this simple action can often resolve various connectivity issues. For further assistance, users can explore the official TextNow website to find additional troubleshooting tips or contact information if needed....

What is the difference between TextNow's free service and premium plans?

TextNow offers a free service along with several premium plans, each designed to cater to different user needs and preferences. The The free service allows users to make calls and send text messages using a TextNow phone number. Users can communicate over Wi-Fi or through mobile data, which makes it accessible and convenient. However, the free service does come with ads, which can be somewhat intrusive for some users. Additionally, while users can enjoy unlimited texting and calling to the United States and Canada, there are limitations on international calls and other features. On the other hand, the premium plans remove advertisements, creating an ad-free user experience. These plans usually come with added benefits, such as additional calling features including unlimited international calling to certain countries, enhanced texting options and voicemail transcription. Premium users often enjoy priority customer support and improved network performance, which can lead to clearer calls and faster messaging. Moreover, premium plans may provide users with additional data options, which can be beneficial for those who rely heavily on mobile data for their communication needs. In summary, while the free service provides a solid foundation for basic communication, premium plans offer enhanced features, fewer limitations, and an overall improved experience for users who seek more from their smartphone service. It is advisable to check the current web page for the most up-to-date information on feature offerings and pricing....
We look to the TextNow issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TextNow issues reported to GetHuman
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