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Thumbtack Customer FAQ

Top Answers & How-to Guides

What is Thumbtack's Phone Number?

The question we are asked most often is about how to talk to Thumbtack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Zip Code on Thumbtack?

Changing your ZIP code on Thumbtack is easy — all you need is to follow a few simple steps. The procedure is short and only...

How Do I Reactivate My Thumbtack Account?

Thumbtack has made life easier for many customers in the United States in need of providers of various household cleaning,...
Ask any question you have about Thumbtack customer service, get an answer now.

Recent Thumbtack Customer Questions

Thumbtack desactivo mi cuenta y necesito recuperar

Para recuperar tu cuenta desactivada en Thumbtack, sigue las instrucciones que se proporcionaron en la notificación de desactivación. Si no tienes esa información, consulta los detalles en la sección de ayuda sobre cuentas desactivadas. Recuerda que la recuperación de la cuenta puede depender de la razón por la que fue desactivada.
Asked Feb 4, 2025 4:36 AM

can not add background check to my thumb tack acct

It's important that you provide accurate and trustworthy profiles for customers on Thumbtack. However, as a platform, we don't facilitate the addition of background checks by professionals themselves. Thumbtack has a partnership with a third-party company that conducts background checks on professionals eligible for these checks. If you are eligible, Thumbtack will reach out to you directly to initiate the process. For various reasons, including varying regulations by state and service type, not all professionals will be eligible. Being proactive in offering accurate information, professional licensing, and honest customer reviews can also serve to enhance your reputation on Thumbtack.
Asked Feb 28, 2024 3:47 PM

Help me with my Thumbtack customer service issue

Support and Policies

How Do I Contact Thumbtack.com Support About a Fraudulent Charge?

If you have been charged fraudulently after using Thumbtack.com, you can call customer service, launch a complaint via the...

What are Thumbtack's refund and cancellation policies?

Thumbtack's refund and cancellation policies vary by service and professional. Generally, full refunds may be available for...

What are Thumbtack's refund and cancellation policies for customers?

Thumbtack's refund and cancellation policies aim to ensure a reasonable experience. Generally, customers may receive a full...

How can I leave a review for a service professional on Thumbtack?

To leave a review for a service professional on Thumbtack, log into your account, find your past projects, select the...

What steps does Thumbtack take to ensure the safety of its customers?

Thumbtack implements several safety measures for its customers, including a thorough vetting process for professionals with...

How does Thumbtack handle disputes between customers and service professionals?

Thumbtack manages disputes by promoting direct communication between customers and service professionals first. If that fails,...

Account Management

How Do I Change My Zip Code on Thumbtack?

Changing your ZIP code on Thumbtack is easy — all you need is to follow a few simple steps. The procedure is short and only...

How Do I Reactivate My Thumbtack Account?

Thumbtack has made life easier for many customers in the United States in need of providers of various household cleaning,...

Service Professional Insights

How does Thumbtack work for service professionals?

Thumbtack connects service professionals with clients who need various services. Professionals create profiles showcasing their...

How can service professionals improve their visibility on Thumbtack?

Service professionals can improve visibility on Thumbtack by creating a detailed profile, responding quickly to inquiries,...

What are Thumbtack's pricing models for service requests?

Thumbtack employs a pay-per-lead pricing model whereby professionals purchase credits to respond to customer requests for...

Customer Experience

How does Thumbtack work for customers?

Thumbtack connects customers with local professionals by allowing them to submit service requests on its platform. The system...

What kind of services can I find on Thumbtack?

Thumbtack provides a wide variety of services, connecting users with professionals in home improvement, cleaning, event...

Can I trust the reviews and ratings of service professionals on Thumbtack?

Thumbtack reviews and ratings are generally credible, as they come from verified customers, and the platform encourages honest...

Can I contact service professionals on Thumbtack before hiring them?

Yes, individuals can reach out to service professionals on Thumbtack prior to hiring. This allows potential customers to ask...
We look to the Thumbtack issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Thumbtack issues reported to GetHuman
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