What Do I Do If My Tommy Hilfiger Gift Card Balance Won't Load?
If you tried to check your Tommy Hilfiger gift card balance and couldn't get it to load properly, you may be wondering if something has gone wrong. There are a few things you can do to fix the problem. Just keep reading to find out more.
What to Do If Tommy Hilfiger Can't Find Your E-Gift Card
If you get a message saying that the system can't find your Tommy Hilfiger e-gift card, something may have gone wrong during delivery, with you receiving the delivery email but not the e-gift card. Just follow these steps to have the card resent:
- Go to Tommy Hilfiger's gift card tracking webpage.
- Enter the email address of the person who sent you the card in the email text field.
- Enter the gift card's order confirmation number in the text field below that.
- Click on Track.
- Click on Send.
- Enter your email address.
- Click on Submit.
If your e-gift card wasn't properly sent, this may take care of the problem.
What to Do if the Balance Checker Tool Doesn't Work
If the Tommy Hilfiger balance checker tool simply won't work, check to see if your computer hasn't become disconnected from the internet. If it hasn't, the problem is most likely on Tommy Hilfiger's end. Just wait, and it will probably work properly in a little while after the tech department has fixed it. If, after some waiting, the problem persists, contact Tommy Hilfiger's customer service and report the problem.
What to Do if the Balance Is Zero
If the balance of your gift card shows as $0, even if you know you have money left on the card, your gift card may have been stolen, or your Tommy Hilfiger account may have been hacked. If the gift card is a physical one, try to locate it. You should also check your Tommy Hilfiger account to look for any evidence that it was hacked, such as transactions that you didn't make. If you find suspicious activity, change your PIN immediately to keep the hacker out of your account. Then report it to Tommy Hilfiger's customer service.
Contacting Tommy Hilfiger
If you need to report something to Tommy Hilfiger, or if you have a question, you can call a customer service representative. There is no online contact option for customer service.
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