© GetHuman Inc.

Toys ''R'' Us Customer FAQ

Top Answers & How-to Guides

What is Toys ''R'' Us's Phone Number?

The question we are asked most often is about how to talk to Toys ''R'' Us customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Toys ''R'' Us customer service, get an answer now.
Contact Toys ''R'' Us customer service

Recent Toys ''R'' Us Customer Questions

Help me with my Toys ''R'' Us customer service issue

Order Management

How Do I Cancel My Toys R Us Order?

It's always a hassle when you place an order and then change your mind and want to cancel, especially if you wait too long to...
Read more

How can I track my order?

To track an order from Toys R Us, visit their website and find the order tracking section where you will need to input your...
Read more

How long does it take to process a refund?

The time required for a refund at Toys ''R'' Us varies, typically taking five to seven business days for credit or debit card...
Read more

Returns and Exchanges

Do I need a receipt for a return or exchange?

A receipt is usually beneficial for returns or exchanges at Toys ''R'' Us, as it acts as proof of purchase. While some items...
Read more

Can I return or exchange an opened product?

Toys ''R'' Us usually permits returns or exchanges for opened items under certain conditions, typically within thirty days of...
Read more

What is the Toys 'R' Us return policy?

Toys 'R' Us offers a customer-friendly return policy allowing most items to be returned within approximately thirty days,...
Read more

Payment and Gift Services

What payment methods are accepted?

Toys ''R'' Us generally offers multiple payment options, including major credit cards, debit cards, and Toys ''R'' Us gift...
Read more

Do you offer gift wrapping services?

Toys ''R'' Us generally does not provide gift wrapping services. While customers often desire this option during special...
Read more

Can I use multiple gift cards for a single purchase?

Toys ''R'' Us allows the use of multiple gift cards for a single purchase, whether online or in-store, though specific policies...
Read more

Do you offer to gift registry services for special occasions?

Toys ''R'' Us has typically offered gift registry services for occasions like birthdays and baby showers, allowing customers to...
Read more

Product Information

What is the age range for the toys sold at Toys 'R' Us?

Toys ''R'' Us features a diverse range of toys suitable for various age groups, from newborns to older children. They offer...
Read more

What safety standards do Toys 'R' Us products meet?

Toys 'R' Us prioritizes safety by following strict standards set by the United States Consumer Product Safety Commission and...
Read more

Shipping and Delivery

Do you offer international shipping?

Toys 'R' Us mainly ships within the United States, but international shipping options can differ based on location and product...
Read more

Can I reserve items online for in-store pickup?

Toys "R" Us allows customers to reserve items online for in-store pickup, letting them choose a store location during checkout....
Read more

Promotions and Programs

What is the policy on price matching at Toys 'R' Us?

Toys 'R' Us has a price matching policy that allows it to match lower prices from competitors for the same item, provided...
Read more

How can I stay informed about new products and sales?

To stay updated on new products and sales at Toys ''R'' Us, one can frequently visit the official website, subscribe to the...
Read more

Are there any loyalty programs or rewards available?

Toys ''R'' Us has a Rewards Program that enables customers to earn points on their purchases, redeemable for discounts and...
Read more
We look to the Toys ''R'' Us issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Toys ''R'' Us issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!