The question we are asked most often is about how to talk to TracFone Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about TracFone Wireless customer service, get an answer now.
want to add minutes to my tracphone tcl flip, i put in my flip phone # and i get a recording that say this phone is not in our records
If you receive a message saying your phone number is not in their records when trying to add minutes, ensure that you are using the correct number associated with your TracFone account. It's possible that the number you entered is incorrect, or your phone may not be properly activated. Double-check your phone's activation status and number, and ensure your account is in good standing.
Asked Mar 29, 2025 8:43 PM
How can I reactivate my track phone that I haven’t used in a year?
To reactivate your TracFone, visit the TracFone website and follow the instructions for reactivation. You may need to purchase a new service plan or add airtime if your phone has been inactive for an extended period. Ensure your phone is charged and turned on during the process.
Asked Feb 22, 2025 7:48 AM
I NO LONGER HAVE THE EMAIL THAT IS ON MY ACCOUNT AND I HAVE FORGOTTEN THE PASSWORD
If you no longer have access to the email associated with your account and have forgotten your password, we recommend using the account recovery options on the TracFone Wireless website. You may be able to verify your identity and reset your password through alternative methods provided there.
Asked Feb 3, 2025 5:10 PM
I NO LONGER HAVE THE EMAIL THAT IS ON MY ACCOUNT AND I HAVE FORGOTTEN THE PASSWORD
If you no longer have access to the email associated with your account and have forgotten your password, we recommend using the account recovery options on the TracFone Wireless website. You may be able to verify your identity and reset your password through alternative methods provided there.
Asked Feb 3, 2025 5:05 PM
How do I get my expiration date and time left
You can check your expiration date and time left by logging into your TracFone account online, using the TracFone app, or by dialing *777*1# from your TracFone device. The information will be displayed on your screen.
Asked Jul 15, 2024 10:54 PM
Help me with my TracFone Wireless customer service issue
We look to the TracFone Wireless issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.