X Customer FAQ

We understand how frustrating it can be to receive an automated response. Typically, appeals are handled through the established process, and automated responses are part of that. Unfortunately, we cannot directly intervene in the review process, but we encourage you to continue following the appeal procedures outlined in the resources available on the platform. Keep an eye on any updates regarding your account status, as there may be a chance for further review if additional context or evidence is provided.

If you're encountering an error message stating that the age verification has already been completed, it could be due to a system glitch or a temporary issue. We recommend trying to log out and log back in, or clearing your app's cache if you're using a mobile device. If the problem persists, follow the instructions provided on the screen or look for any updates regarding verification processes.

To update your credit card information, navigate to your account settings and look for the payment methods section. Here, you can add a new credit card or update your existing one with the new details. Be sure to save your changes to ensure your new information is recorded.

To submit an appeal for account reactivation, please follow the process outlined on our website. Typically, this involves filling out a specific form for account appeals. Ensure you include relevant details about your situation, such as your military service and the reason for deactivation. We review appeals carefully and respond as quickly as possible. Check the link provided on this page for the most current steps and forms needed for your appeal.

To write an appeal to Twitter regarding your suspended account, clearly explain your situation and assert that you are the legitimate owner. Begin by addressing the reason for the suspension and acknowledge Twitter's rules. State your case, including any relevant details that prove your identity and authenticity. Be concise, polite, and professional in your tone. Ensure you include any necessary account details such as your username and associated email address. Finish by requesting a review of your account suspension. Remember to follow Twitter's appeal process as outlined in their help section.