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Ulta Beauty Customer FAQ

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What is Ulta Beauty's Phone Number?

The question we are asked most often is about how to talk to Ulta Beauty customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Ulta Beauty Customer Questions

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Order Tracking and Shipping

How do I track my order?

To track an order from Ulta Beauty, customers can visit the official website and look for the "Order Status" link. They will...
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Does Ulta Beauty offer free shipping?

Ulta Beauty does provide free shipping under certain conditions, primarily based on a minimum purchase amount that can change....
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Does Ulta Beauty offer international shipping?

Ulta Beauty does not provide international shipping, focusing on the U.S. market. International customers might consider using...
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Store Information

What are Ulta Beauty's store hours?

Ulta Beauty's operating hours differ by location, generally opening around 10 AM and closing between 6 PM to 9 PM on weekdays,...
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What brands are available at Ulta Beauty?

Ulta Beauty showcases a wide range of brands across various categories, including makeup, skincare, hair care, and fragrance....
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Return and Exchange Policies

What is Ulta Beauty's return policy?

Ulta Beauty has a customer-friendly return policy allowing returns within 60 days for a full refund or exchange if items are...
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Can I return a product purchased online to a physical store?

Ulta Beauty permits returns of online purchases at their physical stores for customer convenience. For smooth processing,...
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Payment and Coupons

What payment methods does Ulta Beauty accept?

Ulta Beauty provides numerous payment options for customers, including major credit cards, debit cards with Visa or MasterCard...
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Can I use multiple coupons on one purchase?

Ulta Beauty typically allows only one coupon per purchase, though exceptions exist during certain promotions. Discount codes...
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What is Ulta Beauty's price matching policy?

Ulta Beauty has a price matching policy that allows customers to match lower prices of identical items from competitors,...
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Loyalty Program

Does Ulta Beauty offer a loyalty program?

Ultamate Rewards is Ulta Beauty's loyalty program that lets members earn points on purchases for discounts or free products. It...
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What are the benefits of Ulta's loyalty program?

Ulta Beauty's Ultamate Rewards program provides benefits like earning points for discounts on future purchases, a tiered...
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Can I use my points from the loyalty program for online purchases?

Yes, Ulta Beauty permits the use of loyalty program points for online transactions, allowing members to redeem points at...
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Promotions and Services

How often does Ulta offer discounts or promotions?

Ulta Beauty has numerous discounts and promotions throughout the year, including seasonal sales, holiday events, and the annual...
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Does Ulta Beauty offer makeup application services?

Ulta Beauty provides makeup application services at numerous locations, allowing clients to have professional makeup applied by...
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We look to the Ulta Beauty issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ulta Beauty issues reported to GetHuman
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